Hospital Registration Clerk: Full-Time

Hale County Hospital•Greensboro, AL

1d•Onsite

About The Position

The Registration Clerk is responsible for the efficient and orderly admission of inpatients and the registration of outpatients in a rural hospital setting. This position ensures that accurate demographic, insurance, and financial information is collected to support quality patient care and revenue cycle operations. The Registration Clerk serves as the first point of contact for patients and visitors and is expected to provide professional, courteous, and compassionate customer service at all times.

Requirements

Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent.
Excellent grammar, spelling, and data entry accuracy.
Strong interpersonal, telephone, and organizational skills.

Nice To Haves

Previous experience in a hospital, medical office, or customer service setting preferred.
Proficiency in word processing, spreadsheet, and database applications.
Understanding of medical terminology and insurance processes preferred.

Responsibilities

Arranges for the accurate and timely registration of all patients, including inpatient, outpatient, emergency department, and clinic visits.
Collects and verifies patient demographic, insurance, and financial information.
Verifies patient insurance eligibility and coverage and obtains required authorizations when applicable.
Ensures all required consent forms and regulatory documents are properly completed and signed.
Answers all incoming phone calls promptly and courteously and routes calls appropriately.
Enters and updates patient information accurately in the hospital’s electronic health record (EHR) system.
Collects co-pays and other patient payments in accordance with hospital policy.
Notifies appropriate departments of patient arrival and ensures smooth patient flow.
Greets patients and visitors in a professional and welcoming manner.
Maintains confidentiality and complies with all HIPAA regulations.
Assists patients with general questions regarding hospital services and directs them appropriately.
Performs basic clerical duties including filing, scanning, copying, and maintaining records.
Assists with maintaining an organized and clean registration area.
Provides additional support as assigned by the Director of Registration.
May provide limited assistance to Security personnel as directed by the Director of Security with approval from the Director of Registration.
Attends staff meetings and required training sessions.
Performs other duties as assigned.