Hospital Liaison, Rapid Engagement Team

Heritage Behavioral Health Center•Decatur, IL

29d•$23 - $25

About The Position

The Hospital Liaison plays a critical role in ensuring seamless transitions from inpatient hospital settings to outpatient care. This position supports individuals preparing for discharge from hospitals—including state-operated psychiatric hospitals—and helps them connect to ongoing behavioral health services. You will build strong working relationships with hospital staff statewide, coordinate pre-discharge planning, complete assessments, ensure timely referrals, and follow up post-discharge to promote continuity of care.

Requirements

High School Diploma or GED + 5 years of supervised mental health or social service experience required
Minimum 21 years of age
Valid driver’s license, reliable transportation, and proof of automobile insurance
Strong understanding of hospital discharge processes and behavioral health systems
Ability to quickly build rapport with clients, families, and hospital partners
Excellent care coordination, problem-solving, and time-management capabilities
Effective communication and collaboration skills
Cultural competence in working with diverse groups and individuals with complex needs
Comfort with statewide travel across hospital settings
Ability to lift 10 pounds

Nice To Haves

Bachelor’s degree in social work, psychology, education, or human services preferred

Responsibilities

Serve as the primary point of contact between hospitals and Heritage
Coordinate pre-discharge planning to ensure needed supports are arranged
Conduct post-discharge follow-up with clients to support engagement and remove barriers
Complete IATPs prior to discharge to ensure immediate access to care
Build and maintain professional relationships with hospital teams across Illinois
Collaborate with internal clinical and case management teams
Document assessments, coordination activities, and outcomes efficiently and accurately
Attend multidisciplinary and care planning meetings
Identify gaps in hospital-to-community transitions and recommend improvements
Maintain knowledge of hospital procedures, community resources, and regulatory requirements
Perform additional duties as assigned to support agency mission