Hospital Key Account Executive - Indiana

Labcorp • Indianapolis, IN

11d

About The Position

The Hospital Key Account Executive manages a large existing book of business while also introducing focus specialty products, analytical platforms, and workflow efficiencies to our clients. The HKAE will target new opportunities with current hospital partners and develop relationships with all leaders inside the hospital administration. This position also takes ownership for onboarding new hospital reference laboratory business and working with division and corporate HHS leadership to expand services beyond clinical reference testing (i.e., Labcorp Oncology & Genetics). Summary of Responsibilities: Strong relationship building experience. Ability to prepare and present professional presentations (In-Person & Virtually). Educate, instruct, and upsell all assigned and newly generated accounts in an assigned territory. Act as a liaison between the client and the LabCorp operations team in relation to client needs. Provide ongoing service and timely resolution to customer base. Ensure customer retention by providing superior customer service. Recommend solutions that are client focused. Provide account management for client’s day to day operations. Collaborate with entire sales team to grow book of business. Meet and exceed monthly retention and upsell goals.

Requirements

• Previous hospital account management or laboratory sales experience of 3-4+ years
• Proven success managing a book of business
• Superior customer service skills with the ability to build trust-based relationships
• Effective communication skills, both written and verbal
• Ability to deliver results in a fast paced, competitive market
• Excellent time management and organizational skills
• Proficient in Microsoft Office and Excel
• Valid driver’s license and clean driving record
• Competitive and collaborative sales and contracting expertise
• High degree of communication and business acumen skills
• Must possess the ability to grow and work with a seasoned high performing team across a wide variety of high growth segments

Nice To Haves

• Experience in the healthcare industry is a plus
• Bachelor’s degree is preferred

Responsibilities

• Manage a large existing book of business
• Introduce focus specialty products, analytical platforms, and workflow efficiencies to clients
• Target new opportunities with current hospital partners
• Develop relationships with all leaders inside the hospital administration
• Take ownership for onboarding new hospital reference laboratory business
• Work with division and corporate HHS leadership to expand services beyond clinical reference testing
• Prepare and present professional presentations (In-Person & Virtually)
• Educate, instruct, and upsell all assigned and newly generated accounts in an assigned territory
• Act as a liaison between the client and the LabCorp operations team in relation to client needs
• Provide ongoing service and timely resolution to customer base
• Ensure customer retention by providing superior customer service
• Recommend solutions that are client focused
• Provide account management for client’s day to day operations
• Collaborate with entire sales team to grow book of business
• Meet and exceed monthly retention and upsell goals

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees