Hospital Emergency Dispatch
About The Position
Sentara Health is seeking to hire a qualified individual to join our team as a Hospital Emergency Dispatcher. This position is on-site in Harrisonburg, Virginia. Sentara Communications Assistants play a critical role within the organization facilitating all emergent and non-emergent communication both externally and internally. Our Centralized Hospital Communications Center is responsible for all Sentara Hospitals and free-standing emergency departments. (Currently 12 hospitals and 4 FSEDs). Emergency Call facilitation will include but is not limited to receiving, activating, and tracking complex emergency alerts such as Security, Facility and Medical Alerts. When processing emergency alerts, in addition to making overhead announcements, you will activate paging groups, contact on-call providers and teams, coordinate and track responses from physicians, specialized nursing teams, air and ground transport, and others. Some of our most serious emergencies will include activating the Sentara Emergency Notification system for mass notifications. Internal call facilitation will generally include utilizing complex on-call schedules with escalations and facilitating nurse to physician and physician to physician communication to include emergent consultations. Will assist with training new employees when needed and additional duties as assigned. Previous healthcare and high-volume multi-line phone office setting experience preferred. Understanding medical terminology preferred.
Requirements
- High school diploma or equivalent
- Two years customer service experience Required
- Two years call center experience Required
- Must have experience in emergency management and/or 911 emergency dispatch
Nice To Haves
- Previous healthcare and high-volume multi-line phone office setting experience preferred.
- Understanding medical terminology preferred.
Responsibilities
- Receiving, activating, and tracking complex emergency alerts such as Security, Facility and Medical Alerts.
- Making overhead announcements.
- Activating paging groups.
- Contacting on-call providers and teams.
- Coordinating and tracking responses from physicians, specialized nursing teams, air and ground transport, and others.
- Activating the Sentara Emergency Notification system for mass notifications.
- Utilizing complex on-call schedules with escalations.
- Facilitating nurse to physician and physician to physician communication to include emergent consultations.
- Assisting with training new employees when needed.
- Additional duties as assigned.
Benefits
- Medical, Dental, Vision plans
- Adoption, Fertility and Surrogacy Reimbursement up to $10,000
- Paid Time Off and Sick Leave
- Paid Parental & Family Caregiver Leave
- Emergency Backup Care
- Long-Term, Short-Term Disability, and Critical Illness plans
- Life Insurance
- 401k/403B with Employer Match
- Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
- Student Debt Pay Down – $10,000
- Reimbursement for certifications and free access to complete CEUs and professional development
- Pet Insurance
- Legal Resources Plan
- Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
