Hospital Donation Coordinator 2 (RN, RT, Nurse)

INFINITE LEGACY • Baltimore, MD

14d • Onsite

About The Position

Under the general direction of the Regional Manager, Hospital Services (HS), or approved designee, and in accordance with established procedures, the Hospital Donation Coordinator 2 (HDC 2) is responsible for improving the hospital’s donation performance by assessing hospital donation outcomes, developing professional relationships with key contacts, and analyzing data to improve processes. To accomplish this, the HDC 2 will be assigned to hospitals by the Regional Manager with frequent travel to those select hospitals. At times, the HDC 2 may be required to assist with coverage for other hospitals in the service area.

While in the hospitals as an Infinite Legacy representative, the HDC 2 will be responsible for performing follow up after donation activity, rounding on key units, and facilitating educational activities as required. To understand the hospital’s donation potential, the HDC 2 is also responsible for data analysis towards the identification and execution of improvement opportunities.

Requirements

• Bachelor’s degree in healthcare, communications, education, science, or a similar field required. In lieu of a Bachelor's degree, an Associate’s degree and an additional 2 years of relevant work experience may be considered.
• Minimum of 2 years in the Hospital Services department or comes to the role with previous nursing, respiratory therapy or applicable OPO experience.
• Proactive team player dedicated to enhancing the quality of donation and transplantation.
• Conscientious, ethical, and possesses strong interpersonal skills that contribute to working effectively with a variety of medical professionals.
• Acts with flexibility to maintain order in an environment of changing priorities and be capable of handling highly stressful situations in a calm, professional manner.
• Strong organizational skills demonstrated competence in short and long-range strategic planning.
• Demonstrated planning, critical thinking, negotiating, creative problem-solving and analytical skills.
• Ability to build relationships with clients of diverse backgrounds in all areas of a healthcare organization.
• Customer-service oriented self-starter who can work with or without direct supervision. Must be capable of quickly assessing the organization's needs and providing support.
• A valid driver’s license must be maintained and possession of own reliable, insured automobile.
• Ability to work a minimum of 40 hours per week with schedule adjusted to accommodate hospital needs.
• Ability to work a flexible schedule due to case-specific and or hospital needs with on call requirements, including nights, weekends, and holidays.
• Ability to travel throughout Infinite Legacy’s Donor Service Area.
• This position requires employees to be fully vaccinated and be able to provide proof.

Nice To Haves

• Professional experience in a hospital setting is highly preferred.
• Demonstrated abilities in both autonomous project management and effective teamwork are required.
• Demonstrated public speaking ability is also a valued skill.

Responsibilities

• Develops and maintains client hospital profiles, performs needs assessments to identify obstacles in the donation process, and implements customized strategic plans to increase hospital-wide organ and tissue donation.
• Carries out activities as described in hospital donation plans for assigned hospitals within the Infinite Legacy service area.
• Plans and implements individualized educational programs to meet educational needs for clients.
• As required, makes frequent on-site hospital visits to meet with hospital staff during scheduled appointments and informally, performs daily checks on donation activity for HS related information, adjusts hospital visits for presence on units to support donation activity, presents donation-related in-services, holds meetings, consistently updates donation-related resource areas in hospitals, and resolves problems while maintaining a positive professional profile as a representative of Infinite Legacy within the institutions.
• Rounds regularly in assigned hospitals including the Emergency Department and Intensive Care Unit(s) as appropriate per the visit schedule.
• Carries out all associated responsibilities such as daily donation activity checks for HS-related information, constructive on-site presence during organ donation cases, timely follow-up after all organ donation cases, fulfillment of hospital data and resource requests, and assistance with organization of processes such as OPO-hospital “Huddles.”
• Provides timely on-site referral follow up for on-going organ referrals as applicable.
• Conducts regular performance coaching meetings with hospital administration, physicians and nursing leadership.
• Ensures the accurate and timely completion of MRR worksheets and summaries at assigned hospitals.
• Works cooperatively with the Hospital Services team to ensure that all departmental standards and hospital services are fulfilled, regardless of prior individual calendar planning.
• Proactively aids internal donation team members by anticipating challenges and responding on-site to assist with organ or tissue cases.
• In collaboration with the Manager of Hospital Services, maintain, revise and/or create as necessary Memorandum of Understandings (MOUs), Organ and Tissue donation policies and special event materials.
• Required attendance and participation in organizational trainings, both internal and with hospital partners.
• Collaborates with Infinite Legacy’s Community Outreach team to work with the hospitals to provide education to hospital staff and their surrounding communities about organ and tissue donation.
• Maintains accurate and timely documentation in each hospital’s profile of regulatory data points, activity, rounding, and outcome of medical record reviews in accordance with departmental goals.
• Personifies confidence and autonomy in the role while managing various clinical and administrative situations and interactions with limited supervision.
• Exemplifies innovative and creative thinking while always working toward process improvement in designated hospitals, departmental objectives and organizational goals.
• May assist in leading specified team meetings, huddles or projects as assigned by the HS Regional Manager.
• Carries out donation bridge-conversations with family members when needed.
• Assists with clinical needs (DCD assessment, case initiation, donor management) when required and in conjunction with a phone resource such as a clinical team member and/or medical director.
• Works on call shifts that will include nights, weekends, and some holidays to ensure hospital and Infinite Legacy’s needs can be met at all times.
• Trains new team members.
• Other duties as assigned.

Benefits

• Health, Dental & Vision Insurance: Comprehensive coverage for you and your loved ones.
• Paid Time Off: Take the time you need to relax and recharge.
• 401K: Plan for your future with employer contributions.
• Life & Disability Insurance: Peace of mind, no matter what happens.
• Pet Insurance Discounts: Because your furry friends matter too!
• Tuition Reimbursement: We support your growth and development with education assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level