Hospital Care Coordinator

SuperCare Health•San Francisco, CA

2d•Hybrid

About The Position

“Improving the lives of those with chronic care diseases while providing solutions to our customers." Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying. Location: Remote/Hybrid Field-based in San Francisco or San Jose area (Reporting to Milpitas office) Who We Are: SuperCare Health (SCH) is the foremost post-acute, in-home respiratory care provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. In addition to our well-established respiratory care division, we are proud to announce the launch of our Diabetes division, further expanding our comprehensive healthcare services. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide. Essential Duties: Under the general supervision of the Patient Care Department Manager, the Hospital Liaison - Care Coordinator plays a key role in cultivating strong relationships within multiple medical facilities. This individual is responsible for providing prompt service, educating patients and families on equipment use, coordinating medical documentation, and actively promoting and marketing SuperCare Health’s full range of Durable Medical Equipment (DME), Respiratory therapies, In addition to patient care coordination, this role includes sales-related responsibilities such as identifying referral opportunities, strengthening relationships with healthcare providers, and increasing SuperCare Health's presence within assigned hospitals.

Requirements

Experience in medical supply, home medical equipment (HME), or related healthcare industries.
Strong knowledge of medical terminology and diagnosis codes.
Proven experience in customer service and relationship-building within a healthcare setting.
Ability to multitask, prioritize, and meet deadlines efficiently.
Strong organizational skills with attention to detail.

Nice To Haves

Sales experience in a healthcare or medical-related field (preferred).

Responsibilities

Serve as the primary point of contact between SuperCare Health and hospital personnel, ensuring seamless coordination of DME and respiratory equipment deliveries to hospital rooms and patient homes.
Develop and maintain strong relationships with physicians, case managers, discharge planners, and other healthcare professionals to generate new business opportunities and drive referrals.
Promote and educate hospital staff on SuperCare Health's DME, respiratory therapies, and infusion services to increase awareness and referrals.
Conduct regular facility visits to ensure visibility and accessibility for healthcare professionals and patients.
Provide timely consultation to patients and their families regarding equipment delivery, potential co-pays, and usage instructions.
Request and ensure the accuracy of all necessary medical documentation for equipment orders.
Monitor and track referrals, ensuring SuperCare Health is the preferred vendor for partnered healthcare systems.
Identify opportunities to expand service utilization and sales within assigned hospital accounts.
Conduct or participate in presentations, in-services, and educational seminars for hospital staff and case managers to reinforce SuperCare Health’s value proposition.
Maintain accurate records of interactions with hospital personnel, patient referrals, and sales activities, submitting required reports in a timely manner.
Ensure compliance with insurance pre-authorization requirements and coordinate with Managed Care and Primary Medical groups as needed.
Maintain adequate inventory levels in assigned hospital storage areas to ensure prompt equipment availability as well as reconcile movement of equipment.
Collaborate with Customer Care Specialists and Dispatch teams to optimize equipment delivery and customer satisfaction.
Represent SuperCare Health professionally at all times and adhere to all HIPAA, company, and industry-related regulations.
Attend all department meetings and training sessions as scheduled.
Perform all other duties as assigned by department leadership.

Benefits

Medical
Dental
Vision
Flexible Savings Account
401K
Voluntary Life Insurance
Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Paid Training
Paid Time Off
Sick Time
Remote Work Opportunity
Growth Opportunities
Employee Referral Reward Program
Employee Discount Program