Hospital Business Office Specialist

REVCO SOLUTIONS • Durham, NC

2d

About The Position

At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team!

As a Hospital Business Office Specialist, you will play a vital role in assisting the patients we serve with the support and guidance they need. You will assist patients with their medical bills by helping them to understand their payment obligations before their accounts become past-due, this includes ensuring their insurance providers obligations are met.

For our valued team members, we offer an amazing bonus led by our Performance Bonus Plan, an innovative program designed to reward our top performing team members.

Other Benefits Include:
Medical, Dental, Vision, Life and Disability Coverage
401(k) Savings Plan with Company Match
Paid Time Off (PTO)
Paid Holidays

Requirements

• High school diploma or equivalent
• Proficient in basic computer applications and the ability to learn new software quickly.
• Previous experience working with commercial or other third-party insurance claims, medical billing/follow-up
• Working knowledge of EPIC or other Hospital Information System (HIM)
• Proven experience in hospital or physician customer service, preferably 2years
• Strong proficiency in digital communication tools and platforms
• Excellent written and verbal communication skills
• Empathetic and patient-centered approach
• Ability to multitask and manage time effectively
• Basic understanding of medical terminology is preferred
• Familiarity with HIPAA regulations and patient privacy standards
• Pass company drug testing and extensive background check

Nice To Haves

• Experience with EPIC My Chart a plus

Responsibilities

• Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism.
• Assisting patients with insurance inquiries, claims, and billing matters.
• Providing information about medical procedures, services, and general healthcare inquiries.
• Documenting patient interactions and updating relevant systems according to established guidelines.

Benefits

• Medical, Dental, Vision, Life and Disability Coverage
• 401(k) Savings Plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Performance Bonus Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED