Hospital Business Office Specialist

Revco Solutions•Durham, NC

2d•$18

About The Position

Join Our High-Energy Healthcare Call Center Team! At Revco Solutions we provide exceptional customer service to the patients we service. As a leading healthcare call center, we are seeking highly motivated individuals to join our high-energy call center team. If you are passionate about helping others, thrive in a fast-paced environment, and are committed to delivering outstanding customer service, we want you to be part of our team! As a Hospital Business Office Specialist, you will play a vital role in assisting the patients we serve with the support and guidance they need. You will assist patients with their medical bills by helping them to understand their payment obligations before their accounts become past-due, this includes ensuring their insurance providers obligations are met. For our valued team members, we offer an amazing bonus led by our Performance Bonus Plan , an innovative program designed to reward our top performing team members. Other Benefits Include: Medical, Dental, Vision, Life and Disability Coverage 401(k) Savings Plan with Company Match Paid Time Off (PTO) Paid Holidays As a valued team member your responsibilities will include:

Requirements

Excellent communication skills, both verbal and written, with a compassionate and patient-centered approach.
Strong problem-solving skills and the ability to handle challenging situations with empathy and professionalism.
Ability to multitask, navigate computer systems efficiently, and type accurately.
High school diploma or equivalent
Proficient in basic computer applications and the ability to learn new software quickly.
Previous experience working with commercial or other third-party insurance claims, medical billing/follow-up
Working knowledge of EPIC or other Hospital Information System (HIM)
Proven experience in hospital or physician customer service, preferably 2years
Strong proficiency in digital communication tools and platforms
Excellent written and verbal communication skills
Empathetic and patient-centered approach
Ability to multitask and manage time effectively
Basic understanding of medical terminology is preferred
Familiarity with HIPAA regulations and patient privacy standards
Pass company drug testing and extensive background check

Nice To Haves

Experience with EPIC My Chart a plus
Basic understanding of medical terminology is preferred

Responsibilities

Answering inbound calls from patients and addressing any inquiries, concerns, or requests with empathy and professionalism.
Assisting patients with insurance inquiries, claims, and billing matters.
Providing information about medical procedures, services, and general healthcare inquiries.
Documenting patient interactions and updating relevant systems according to established guidelines.