Hospital Billing Applications Analyst III Epic: IT Epic

Hoag•Newport Beach, CA

22d

About The Position

The Epic Hospital Billing Application Analyst III is responsible for configuring, testing, implementing and supporting the clinical, financial, or administrative Epic modules within their area of support. Oversees practices and processes to ensure integrity, safety and availability of all data and applications as part of the organization’s systems; responsible for planning and system development, project management, and application administration; collaborates with key stakeholders, end users and other business teams to optimize system configuration, function and access; facilitates team discussions and completion of tasks requiring multiple resources; maintains knowledge of organization’s policies, procedures, and business operations. Evaluates problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participates in their timely resolution; independently resolves complex, multi-function application errors and other system issues; maintains various system dictionaries, profiles, tables and other configuration points; identifies system enhancement requests and implements as applicable; independently manages the full lifecycle of medium to large optimizations; coordinates with vendors as appropriate. Tests the system—including configurations, customizations and new releases—prior to production implementation; works with end users to design and test system reports and communicates changes; leads or facilitates system design, validation or remediation sessions; demonstrates advanced understanding of how assigned applications impact other systems and collaborates with integration teams to resolve complex data integration issues. Leads large projects and functions as a subject matter expert on complex, cross-functional projects; provides guidance to level I and II analysts. Performs all above functions with minimal oversight and performs other duties as assigned. Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year. For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy. Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes. Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California. To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/. Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

Responsibilities

configuring, testing, implementing and supporting the clinical, financial, or administrative Epic modules within their area of support
Oversees practices and processes to ensure integrity, safety and availability of all data and applications as part of the organization’s systems
planning and system development, project management, and application administration
collaborates with key stakeholders, end users and other business teams to optimize system configuration, function and access
facilitates team discussions and completion of tasks requiring multiple resources
maintains knowledge of organization’s policies, procedures, and business operations
Evaluates problem tickets and service requests, customer requests for system changes, data retrieval requests, system performance problems and optimization opportunities, and participates in their timely resolution
independently resolves complex, multi-function application errors and other system issues
maintains various system dictionaries, profiles, tables and other configuration points
identifies system enhancement requests and implements as applicable
independently manages the full lifecycle of medium to large optimizations
coordinates with vendors as appropriate
Tests the system—including configurations, customizations and new releases—prior to production implementation
works with end users to design and test system reports and communicates changes
leads or facilitates system design, validation or remediation sessions
demonstrates advanced understanding of how assigned applications impact other systems and collaborates with integration teams to resolve complex data integration issues
Leads large projects and functions as a subject matter expert on complex, cross-functional projects
provides guidance to level I and II analysts
Performs all above functions with minimal oversight and performs other duties as assigned.