Hospital Admissions Coordinator

KVC Health Systems•Overland Park, KS

7h•Remote

About The Position

Fully remote after training, Training is 100% in person for at least 2 weeks Saturday 11pm – Sunday 7am (8 hours weekly) +$1/hr overnight and +$2/hr weekends This entry-level position is ideal for individuals who are passionate about supporting vulnerable populations in a fast-paced, remote work environment. The primary responsibility is to manage incoming calls throughout the shift, coordinate referrals into available inpatient beds, or divert individuals to the appropriate level of care if inpatient criteria are not met. This role involves frequent communication with referral partners, guardians, and individuals in crisis, requiring strong coordination, decision-making, and problem-solving skills. While most calls come from referral partners, the position also requires the ability to de-escalate callers in crisis and provide trauma-informed support when necessary. Key responsibilities include navigating multiple systems simultaneously, utilizing Electronic Health Records (EHR), and collaborating with internal teams and external partners to ensure timely and accurate placement or referral. Employees must work independently, troubleshoot effectively using electronic resources, and maintain professionalism under pressure. This position is well-suited for candidates with strong organizational, communication, and problem-solving skills who are committed to making a positive impact while supporting KVC’s mission and values.

Requirements

strong organizational, communication, and problem-solving skills
committed to making a positive impact while supporting KVC’s mission and values

Responsibilities

Demonstrate respect for all colleagues and community stakeholders regardless of age, gender identity, sexual orientation, race, religion, ethnicity, or veteran status.
Accept and process appropriate intake calls, walk-ins, and referrals to the KVC Psychiatric Hospital.
Ensure children, youth, and adults receive timely, accurate, and complete intake and assessment services.
Maintain strict confidentiality regarding child, youth, and family information.
Maintain frequent telephonic communication with health plans, ensuring accurate documentation and timely information sharing.
Gather, compile, and accurately enter data into the agency’s data management systems, ensuring proper grammar and spelling.
Maintain current knowledge of JIAC and KVC policies and procedures, programs and services, and community agencies.
Communicate effectively and respectfully, both verbally and in writing, with children, youth, families, staff, service agencies, and the general public.
Utilize strong interpersonal and active listening skills to engage diverse constituencies.
Maintain proficiency in agency computer applications.
Maintain cleanliness and organization of waiting and work areas, including organizing materials and ensuring spaces remain orderly throughout the day.
Attend required staff meetings, review meeting minutes, participate in staff conferences, and complete required in-service training.
Notify the Supervisor or Director within required timeframes of reportable conditions, critical incidents, accidents, injuries, or investigations.
Obtain advance approval from the Supervisor for training attendance, check requests, vacation requests, and reimbursements.
Coordinate calls to ensure appropriate placement into open beds or diversion to the correct level of outpatient care when inpatient criteria are not met.
De-escalate callers in crisis using approved techniques and trauma-informed care principles.
Collaborate with referral partners, guardians, and internal teams to ensure timely and accurate communication regarding placement and care coordination.
Manage multiple systems simultaneously, including EHR platforms, Microsoft Teams, and other communication tools.
Work independently and troubleshoot issues using electronic resources and OneDrive materials.
Maintain professionalism and composure in high-stress situations.
Provide excellent, solution-focused customer service to all stakeholders.
Participate in performance improvement initiatives and contribute to a collaborative team environment.