Hospice Volunteer Coordinator

HOME HEALTH & HOSPICE CARE INC•Wilson, NC

About The Position

3HC has provided compassionate care to North Carolinians since 1981. We strive to ensure our patients enjoy life’s journey, recover quickly, live comfortably and face “end of life” with dignity. We believe in providing high-quality, cost-effective care that surpasses industry standards. If you want to make a difference, provide meaningful one-on-one care, and develop relationships with both your patients and team members, then join Team 3HC and reach your personal & professional best. Summary: The Hospice Volunteer Coordinator is responsible for recruiting, screening, and interviewing applicants to fill volunteer needs of hospice patients in the agency, identifying retention issues and developing plans to improve retention.

Requirements

Bachelor’s degree in Communications, Business Administration, or related field preferred
Experience in recruiting and interviewing
Strong verbal and written skills
Ability to deal pleasantly with staff and public
Ability to work without close supervision

Responsibilities

Abides by and supports 3HC’s Compliance Program and Code of Ethics.
Creates positive experiences for internal and external customers that will meet their expectations.
Responsible for planning, organizing, and executing volunteer recruitment and training.
Plans, organizes, and implements volunteer recognition events and activities annually.
Demonstrates continuous effort to improve volunteer operations, decrease turnover, streamline training processes, and work cooperatively and jointly with other Hospice Volunteer Coordinators to ensure volunteers’ needs are met.
Maintains 5% volunteer hours in the aggregate and for each office location.
Maintains contact with territory’s hospice social workers to ensure all patient’s/office’s volunteers’ needs are met.
Maintains close contact with church leaders in the community, including 1 in-person contact per quarter such as congregation presentations, meeting with pastors and attending church functions in an effort to increase volunteer recruitment.
Attends a minimum of five (5) community events such as college career fairs, on-site tours, inservices, luncheons, and community support groups a year in an effort to increase volunteer recruitment.
Provides volunteers for annual Hospice functions, such as Wings Camp, memorial services, fundraising events, and other functions requested by supervisor.
Promotes public awareness of hospice programs through public speaking, letter writing, TV and radio, and public service announcements quarterly.
Assign volunteers to a patient within 7 days of request.
Ensure that the Support Services Manager is kept informed of problems and progress in the department.
Communicate with supervisor regularly to ensure updated status of job duties and facilitate reporting of positive and negative issues related to job performance.
Prepare monthly Recruitment Reports to review at supervisory meeting with Support Services Manager.
Demonstrates an interest in personal and professional growth for self and staff
Demonstrates a willingness to be cost effective in the use of agency resources, the monitoring of waste, and the proper and safe use of supplies and equipment.
Adheres to 3HC's Personnel Policy and performs other appropriate duties as assigned by supervisor to promote the successful operations and future growth of 3HC.