Hospice Journey Counselor
About The Position
SUMMARY Provide information, education, and support to patients, families, and caregivers regarding end-of-life planning and care. Assist them in the transition to Hospice care when the patient is both eligible and appropriate for Hospice services. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned as necessary. Manage Journey patient census and referrals for the assigned area from Journey candidate list, Journey Administrative Assistant, Customer Service, Clinicians, and other sources Review all assigned patient charts to determine eligibility and appropriateness for the Hospice benefit and prepare for conversations with the patient, family, and/or caregivers Make initial phone calls to all new Journey referrals to schedule home visits as well as follow-up calls to maintain contact with the patient and assess patient decline Conduct patient visits for the purpose of building relationship with the patient and/or family and in-depth discussion of the hospice benefit when appropriate Maintain Journey patient charts, documenting all Journey visits and contact in Journey Visit/Phone call notes or as Coordination notes when applicable Build relationships with and maintain effective communication with Clinicians to ensure effective collaboration for addressing patient needs Communicate and collaborate with Palliative team and NP Attend monthly Interdisciplinary team meeting(s) Ensure that Journey charts are created and maintained for each Journey patient Meet and exceed if possible, expectations for weekly patient visits, weekly patient phone calls, and monthly transitions to hospice care Assist clinicians in a more accurate understanding of the philosophy, goals, eligibility, and benefits of Hospice care Assist the Hospice and/or Home Health team in efficient transitions to Hospice in whatever capacity may be needed, whether in extra visits, calls, paperwork, or any other task Comply with Company’s Core Values and Core Competencies Perform other duties as assigned QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma/GED
- Must have and maintain in good standing professional license, certificate, or registration, as applicable.
Nice To Haves
- Prior home healthcare or relative work experience in the healthcare industry preferred
- Understanding of the hospice philosophy preferred
Responsibilities
- Manage Journey patient census and referrals for the assigned area from Journey candidate list, Journey Administrative Assistant, Customer Service, Clinicians, and other sources
- Review all assigned patient charts to determine eligibility and appropriateness for the Hospice benefit and prepare for conversations with the patient, family, and/or caregivers
- Make initial phone calls to all new Journey referrals to schedule home visits as well as follow-up calls to maintain contact with the patient and assess patient decline
- Conduct patient visits for the purpose of building relationship with the patient and/or family and in-depth discussion of the hospice benefit when appropriate
- Maintain Journey patient charts, documenting all Journey visits and contact in Journey Visit/Phone call notes or as Coordination notes when applicable
- Build relationships with and maintain effective communication with Clinicians to ensure effective collaboration for addressing patient needs
- Communicate and collaborate with Palliative team and NP
- Attend monthly Interdisciplinary team meeting(s)
- Ensure that Journey charts are created and maintained for each Journey patient
- Meet and exceed if possible, expectations for weekly patient visits, weekly patient phone calls, and monthly transitions to hospice care
- Assist clinicians in a more accurate understanding of the philosophy, goals, eligibility, and benefits of Hospice care
- Assist the Hospice and/or Home Health team in efficient transitions to Hospice in whatever capacity may be needed, whether in extra visits, calls, paperwork, or any other task
- Comply with Company’s Core Values and Core Competencies
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
