Hospice House Supervisor

Partners In Care•Bend, OR

1d•Onsite

About The Position

Partners In Care (PIC) is an independent 501(c)(3) nonprofit and the region’s largest, longest-standing provider of home health, palliative care, and hospice services in Central Oregon. We serve Deschutes, Crook, and Jefferson counties with a dedicated team of more than 200 employees and 200 volunteers, delivering compassionate, patient-centered care across a 10,000‑square‑mile region. Our Hospice House in Bend is a specialty inpatient, acute care hospice facility—an oasis of comfort and peace for patients and their families. At PIC, we prioritize excellence, empathy, and collaboration. We foster a culture grounded in kindness, respect, learning, and inclusion. We also deeply value the well-being of our employees, volunteers, patients, and families. Responsible for coordinating/assuring a high standard of Hospice patient care consistent with each profession on the interdisciplinary team. Supports the Hospice House Manager in assuring continuous, quality, cost-effective operations. Promotes positive teamwork focused on delivering a high standard of care.

Requirements

Graduate of an accredited school of nursing with an unencumbered licensure to practice professional nursing in the State of Oregon.
Excellent assessment, problem-solving skills, and nursing skills per the competency checklist.
Strong clinical judgment and patient triaging skills are vital; efficient time management with minimal oversight; communication skills (with other care team members, including physicians); positive phone interaction/customer service; and computer skills.
One to two years of recent medical/surgical care experience in an institutional setting.
Ability to pass a background test, drug screen, and TB test.
Current Food Handler’s certification required.
Valid CPR Certification.
Strong communication and interpersonal skills.
Ability to work independently and collaboratively within an interdisciplinary team.
Compassion, empathy, and dedication to patient care.

Nice To Haves

2 years of supervisory experience is preferred.

Responsibilities

Adheres to all policies, procedures, and regulations regarding patient care, safety, fire, security, and risk management.
Provides for a safe environment for patients, guests, visitors, and employees.
Provides leadership, problem-solving, and decision-making in management.
Facilitates communications and works effectively between Facility staff, patients/families/caregivers, physicians, vendors, and other departments and professionals as appropriate.
Serves as a liaison with other departments to resolve problems and improve efficiency and effectiveness.
RN/LPN/CNA Scheduling – Plans/schedules nursing staffing in collaboration with Hospice House Manager to meet the needs of the Facility per ORS 441.155 and OAR 333, Division 510 regulations.
Approves/schedules RN/LPN/CNA time off requests.
Arranges alternate staff coverage in response to patient acuity and unscheduled staff absences.
Reviews time sheets.
Communicates staffing and scheduling concerns with the Hospice House Manager.
Actively participates in staff meetings, department meetings, management meetings, in-services, competency training, and other related activities.
Evaluates the quality of care delivered by professional staff, as evidenced by clinical assessments and medical record review.
Monitors documentation and implementation of physical, psychosocial, and spiritual interventions for the patient/family/caregiver.
Provides leadership and formal/informal education to staff through in-services, case conferences, and group discussions on Hospice philosophy, operations, policy, and procedures, and problem-solving.
Articulates the needs of patients transferring between levels of care to staff and promotes continuity of care.
Provides direct patient care up to 25% of working hours.
Ensure IDT notes and orders are signed in a timely manner.
Assists with employee hiring decisions.
Serves as orientation preceptor; provides ongoing education to patient care staff.
Supervises facility staff as assigned; Completes timely employee evaluations.
Rotates after-hours calls for Hospice House.
May be called upon to cover shifts and participate in various duties related to patient care.
Actively participates in quality assurance, utilization review, and risk management activities.
Facilitates patient care and quality management activities by assuring staff participation and Facility representation on focus groups; follows up on surveys and grievances; performs medical record and utilization review audits.