Hospice Clinical Supervisor - RN

Housecall Providers • Portland, OR

1d

About The Position

This position is responsible for daily operational oversight and supervision of Hospice staff in order to ensure the highest level of compliance and quality care is provided. Responsibilities include clinical oversight, patient advocacy, implementation and ongoing assessment of patient care needs, monitoring patient/family satisfaction, data collection, process improvement and compliance with Medicare Conditions of Participation. This position may supervise a combination of clinical and non-clinical staff. Note: This position requires an RN license. Estimated Hiring Range: $111,690.00 - $136,510.00 Bonus Target: Bonus - SIP Target, 5% Annual Current CareOregon Employees: Please use the internal Workday site to submit an application for this job.

Requirements

• Associates Degree in Nursing or LCSW with a Masters Degree Social Work from an accredited college
• Current unencumbered RN or LCSW license in the State of Oregon
• Minimum 4 years’ experience in hospice as a hospice nurse or social worker
• Knowledge Strong clinical knowledge to effectively manage diverse medical, psychosocial, or spiritual needs
• Working knowledge and use of Hospice Medicare Conditions of Participation, Trauma Informed language and principles, and community resources
• Skills and Abilities Practice within the scope of license where applicable, and as required by law and regulation
• Ability to support and consult with the team after hours, weekends and holidays, according to schedule
• Ability to supervise interdisciplinary teams to reach their full potential for collaboration, productivity, and effectiveness
• Ability to lead a diverse group of people toward a common vision with proven results related to motivation, engagement, and goal attainment
• Open leadership style; actively seeks out and supports collaborative thinking and problem solving with others inside and outside the organization
• Strong communication, interpersonal, and customer service skills; can remain flexible, positive, and adaptable
• Strong facilitation and motivational skills to inspire and facilitate staff engagement and learning
• Able to build productive professional relationships, hold staff accountable and resolve conflicts successfully
• Works with high-energy, proactive, persistent, assertive, data driven and focused
• Demonstrates proficiency in data collection, analytical capability, and ability to design and implement constructive change to improve program and patient outcomes
• Strong time management and organizational skills, can keep multiple tasks on track and bring projects successfully to completion
• Ability to commit to process improvement, employee development, principles of cultural competence, and personal growth
• High degree of diplomacy, credibility, and persuasiveness to consistently cultivate effective working relationships; ability to effectively express ideas and gain acceptance
• Skilled in grief and loss counseling
• Ability to tolerate and manage stress and grief
• Ability to create and effectively train staff on new policies and procedures
• Ability to work in a continuously improving environment and support others to embrace change
• Ability to display non-judgmental attitude
• Ability to mentor individual and team growth
• Aptitude for behavior change coaching
• Act as a role model for staff for professional behavior and appropriate work ethic
• Ability to problem solve creatively
• Advanced computer skills and a working knowledge of Electronic Medical Records systems, MS office, Outlook, and the internet
• Ability to adhere to organizational standards, policies, and procedures
• Ability to work effectively with diverse individuals and groups
• Ability to learn, focus, understand, and evaluate information and determine appropriate actions
• Ability to accept direction and feedback, as well as tolerate and manage stress
• Ability to see, read, hear, speak clearly, and perform repetitive finger and wrist movement for at least 6 hours/day
• Ability to sit for at least 3-6 hours/day
• Ability to stand, walk, reach, bend, lift, carry, push, pull and/or pinch small objects for at least 1-3 hours/day

Nice To Haves

• Bachelors Degree and/or Masters Degree in Nursing from an accredited college
• Certification in Hospice and Palliative Care (CHPN)
• Minimum 1 year experience in a supervisory, lead position or completion of CareOregon’s Aspiring Leaders Program; lead roles should include regular assistance to a manager or supervisor in staff hiring, coaching, performance evaluation, and other supervisory tasks

Responsibilities

• Leads the daily work of the hospice team, and act as a resource for staff as a clinical expert.
• Ensures daily activities are being assigned, monitored, scheduled, and coordinated across the team.
• Ensures the highest quality of care is provided and is in compliance with established policies and procedures and federal, state, and local regulatory requirements by reviewing documentation, making visits with staff, reviewing care plans, participating in interdisciplinary care team (IDT) meetings, and reviewing patient satisfaction surveys.
• Ensures compliance with government standards and regulations for licensure, accreditation, and Medicare certification.
• Actively participates in accreditation surveys.
• Provides direction for staff and acts as a liaison between field and office staff.
• Identifies barriers to documentation and works with leadership, IS and/or vendors to resolve.
• Leads, facilitates, and participates in meetings or huddles, prepares agendas and distributes meeting minutes.
• Reviews meeting information with staff who are unable to attend.
• Monitors and approves overtime, non-formulary expenses and medical costs to ensure adherence to budget.
• Ensures the maintenance of clinical records by routinely auditing to assure accuracy, completeness and compliance with policies and procedures, regulatory requirements and standards including HIPAA.
• Communicates with marketing personnel regarding patient issues that arise that may affect referral source relationships.
• Performs field visits regularly to ensure staff quality care is provided and policies and procedures are followed.
• Holds staff accountable for correcting issues identified.
• Consults with Hospice Medical Director on medical issues and administrative responsibilities including QAPI and compliance.
• Ensures bereavement services reflect the needs of the patient and family and are provided according to regulatory requirements.
• Provide cross-training on specific job responsibilities.
• Represent Hospice at interdepartmental meetings and projects.
• Provide periodic coverage for staff assignments as appropriate in order to stay current with work processes or tasks as needed to support the team when absences require management assistance.
• Participates in Ethics and Safety Committee as requested.
• Assumes role as backup Hospice Administrator when needed.
• Participates in Administration on-call rotations.
• Registered nurse (only): Responsible for planning, coordinating, and ensuring delivery of hospice aide services.
• Participates in program management, including budgeting, strategic planning, utilization, and quality assessment/improvement (QAPI) activities.
• Participates in development and implementation of policies and procedures.
• Identifies areas for program and process improvement and makes recommendations to hospice management.
• Analyzes staffing needs and provide recommendations to Hospice Manager for decision making.
• Creates and maintains staff schedule, reviews, and approves time off requests ensuring adequate staffing at all times.
• Manages after hours, weekend, holiday and back up schedules.
• Performs hospice clinical nursing duties as needed to assist the field staff in times of high patient need including patient/family visits.
• Supervises staff in performance of their duties including, but not limited to, admission, discharge, transfer, revocation, and provision of services to patients.
• Investigates, resolves, and documents patient/family/vendor concerns/complaints.
• Conducts supervisory visits and monitors completion of competencies and mandatory trainings to ensure regulatory requirements are met and quality care is maintained.
• Takes appropriate corrective action if needed.
• Supervises team(s) and recommends team direction and goals in alignment with the organizational mission, vision, and values.
• Identifies work and staffing needs to meet work expectations; recruits and hires, using an equity, diversity, and inclusion lens.
• Plans, organizes, schedules, and monitors work; ensures employees have information and resources to meet job expectations.
• Leads the development, communication, and oversight of team and individual goals; ensures goals, expectations, and standards are clearly understood by staff.
• Trains, supervises, motivates, and coaches employees; provides support toward employee development.
• Incorporates guidance from CareOregon equity tools into people leadership, planning, operations, evaluation, and decision making.
• Ensures team adheres to department and organizational standards, policies, and procedures.
• Evaluates employee performance and provides regular feedback to support success; recognizes strong performance and addresses performance gaps and accountability (corrective action).
• Performs supervisory tasks in collaboration with Human Resources as needed.

Benefits

• We offer a strong Total Rewards Program. This includes competitive pay, bonus opportunity, and a comprehensive benefits package.
• Housecall Providers offers medical, dental, vision, life, AD&D, and disability insurance, as well as health savings account, flexible spending account(s), lifestyle spending account, employee assistance program, wellness program, discounts, and multiple supplemental benefits (e.g., voluntary life, critical illness, accident, hospital indemnity, identity theft protection, pre-tax parking, pet insurance, 529 College Savings, etc.).
• We also offer a strong retirement plan with employer contributions.
• Benefits-eligible employees accrue PTO and Paid State Sick Time based on hours worked/scheduled hours and the primary work state.
• Employees may also receive paid holidays, volunteer time, jury duty, bereavement leave, and more, depending on eligibility.
• Non-benefits eligible employees can enjoy 401(k) contributions, Paid State Sick Time, wellness and employee assistance program benefits, and other perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree