Hospice Client Support Executive

Optimal Care•Bingham Farms, MI

3d•$80,000 - $110,000

About The Position

Optimal Care is where your dedication meets a rewarding career. As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. Client Support Executives obtain referrals for services as well as promote, educate, and market all company services. Serving as a liaison between Optimal Care and referral sources you will coordinate care for referred patients from home health, non-medical home care, hospitals, and other medical community partners. This position aligns closely with industry-standard roles including titles such as Hospice Sales Specialist, Hospice Care Liaison, Hospice Business Development Coordinator, or Account Executive, Hospice Services. Candidates with experience in these positions will find their skills and expertise transferable to this role as they engage in building relationships, driving hospice referrals and promoting Optimal Care's services.

Requirements

Hospice or Post Acute sales experience
Will also consider discharge planners working in these spaces
High School Diploma or GED equivalent
Valid Driver’s License
Reliable transportation and valid automobile insurance coverage
Proven interpersonal, coordination, and leadership skills with ability to communicate effectively
Practical and theoretical knowledge of hospice and palliative care

Nice To Haves

Associate degree or Bachelor’s degree preferred
Demonstrates active involvement in professional organizations and community activities

Responsibilities

Drive Sales by building relationships with healthcare providers and community partners to increase hospice referrals.
Utilize your strong network within the healthcare community to generate leads and close sales.
Daily interaction with patients, medical professionals, other referral sources, and the community to assure continuity of care and to coordinate appropriate communication and documentation.
Providing education to senior living communities, health systems, and referral sources
Growing service lines and receiving referrals from our healthcare community partners
Distributing and ensuring all referral sources have proper forms and materials for company service lines
Provide feedback, document activity to execute strategic plan to provide ongoing value-add to accounts

Benefits

Minimum of 3 Weeks Paid Time Off (PTO)
Company Vehicle Program
Flexible Work Schedule
Mentorship Culture
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Mileage Reimbursement
Cutting Edge Technology
A competitive base salary with no cap on incentives – unlimited earning potential
Orientation bonus program ensures high levels of compensation
No wait to earn commissions/incentives – top performers make 6 digits in total compensation
Career ladder growth opportunities – we’re expanding!
The ability to keep your current relationships and continue to build on them
A stand-alone hospice with a care continuum (home health and physician services)
In-house research and development team to help build the innovative/specialty programs that we offer our clients
Data driven territories that set you up for success
Strong training and orientation program – including an orientation manual
Senior leadership team all have 25+ years post-acute management experience
In-house recruiting team to ensure professional clinical team expertise
Proactive hiring model to ensure growth capacity