Hospice and Physician Services Intake Coordinator

Optimal Care•Jackson, MI

5d•$19 - $22•Onsite

About The Position

Optimal Care is where your dedication meets a rewarding career. As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care. We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. The Hospice and Physician Services Intake Coordinator is responsible for converting referrals for delivery of services, taking referrals, data entry, answering inquiries, and disseminating information about the agency. This position establishes and maintains effective and efficient systems for patient referrals, data entry, and communications to support the department in securing referrals. This position assists with daily operations of the agency including coordinating referrals and maintaining communication between supervisors, the sales team, and the agency. This position is perfect for someone who thrives in a fast-paced office environment, loves helping people, and has a keen eye for detail. You'll manage the entire intake process - from receiving referrals to coordinating with our clinical teams - ensuring smooth, efficient service delivery that makes a real difference in people's lives.

Requirements

High school diploma or GED
Interpersonal skills and ability to communicate professionally and effectively
Knowledge of medical terminology
Strong verbal and written communication skills
Ability to operate computer and office equipment
Proficiency in Microsoft Office Suite and data entry skills
Responds to suggestion constructively
Skilled in conflict resolution
Proven interpersonal, coordination, and leadership skills
Reliable transportation with valid automobile insurance

Nice To Haves

Associate's degree preferred
Minimum 1 year of experience in a healthcare setting preferred
Knowledge of Medicare, Medicaid, and third-party payor guidelines preferred

Responsibilities

Establishes and maintains effective and efficient systems for patient referrals to ensure proper intake and dissemination of information regarding patient referrals, eligibility requirements, and community resources
Accepts patients for referrals utilizing an established system for patient referrals in accordance with the administrative policy
Receives, interprets and manages patient/ client referrals with the intent of converting to actual admissions for services
Answers all inquiries regarding agency services and disseminates appropriate information including referrals to community resources
Always displays excellent internal and external customer relations skills
Accurately documents or tracks all referrals received by the agency for trending reports
Greet visitors courteously and ensure their needs are met
Maintain organized systems to support continuity of quality patient care
Accurately enter all necessary information into company database systems
Responsive to internal and external customer needs
Satisfies expectations and requirements of external and internal customers
Maintains current knowledge of, and effects compliance with all federal, state and local regulations
Greets all individuals arriving at the office courteously and ensure their needs are met
Maintains organized, effective and efficient systems and communication to ensure the continuity of quality patient care delivered
Assists in evaluating agency operations and systems and identifies ways to enhance workflow and productivity
Accurately & in a timely manner transfers referral to supervisor or scheduler for patient evaluation
Notifies supervisor of any problems requiring administrative attention and intervention
Accurately data processes all necessary information into the company database software for immediate use
Accurately credentials all request to add new physicians and facilities following the outlined credentialing process