Horowitz Center Box Office Attendant Pool

Howard Community College•Columbia, MD

53d•$18

About The Position

Responsibilities include answering phones, assisting with subscription and single ticket sales and occasional performances. The Box Office Attendant should possess strong customer service skills, great attention to detail and share a courteous attitude toward staff and patrons. Horowitz Center arts organizations that this position supports include: Horowitz Center Galleries, Music Department Concert Series, Theatre Department Performances, Dance Department Concerts, and the Film Festival Series. This is an open pool, looking for employees with a flexible schedule which includes evenings and weekend hours as needed.

Requirements

1-2 years of customer service experience (previous box office experience preferred).
Experience regarding the handling of money. Strong math and reading skills, articulate sales voice and experience regarding the handling of money.
Flexibility, meticulous attention to detail.
A proven track record of excellent customer service; and the ability to communicate effectively with diverse groups of customers, partners, and co-workers.
Ability to work independently and follow initiative to locate and resolve problems and escalate to other Horowitz Center staff when appropriate and necessary
Ability to maintain strict confidentiality.
Experience with Microsoft Office 2016 or higher products including Word, Excel and Outlook.
Experience with Google Drive products including Docs and Sheets.
Problem solving skills, ability to work independently, and on-the-spot positive conflict resolution skills.
Excellent interpersonal and customer service skills
Strong organizational skills
Proven ability to perform well under pressure.
Ability to communicate effectively, both verbally and in writing.
Regular attendance is a requirement of this job.

Nice To Haves

Prior experience with box office ticketing software is preferred.

Responsibilities

Accurately operate the ticketing system to sell tickets for Horowitz Center events
Provide all guests a positive first impression by offering superior, individualized and courteous guest service
Process ticket, subscriptions and festival registrations orders via window transactions, mail, phone, and online
Handle cash, check and credit card charges within established guidelines
Daily opening and closing procedures
Complete and submit deposits to Finance daily
Check/respond to Box Office email
Assist with sign-up process & reminders for Horowitz Center Ushers
Assist with concessions stocking in advance of performances as needed
Communicate Front of House needs with other Horowitz Center employees regarding events as needed
Prepare and assemble ticket orders mailings as needed
Pick up and drop off Box Office snail mail daily
Respond to customer service needs/issues
Assist with event creation/editing in ticketing system as needed
Performs other duties as assigned.
Complete production data log for at the end of each production's run