Horizontal Strategic Operations Project Manager

Capital One•McLean, VA

14d•$86,000 - $107,900

About The Position

Horizontal Strategic Operations Project Manager Capital One's Learning & Development (L&D) Strategic Operations team is looking for a Horizontal Strategic Operations Project Manager to tell the story of L&D’s impact in support of enterprise learning priorities. In this role, you'll partner with program managers and learning consultants to design, implement, and track the flow of work across the L&D operating model, socialize data, contribute to well-managed process improvement, standardization, and efficiency, and identify opportunities to scale horizontal solutions. We're seeking a highly motivated strategic thinker who will act as a central hub, ensuring our team's efforts are aligned with the broader organizational goals. You'll work closely with leaders across the organization to refine our operational strategies, optimize our processes, and drive key transformations. You will also help drive the well-managed execution of our team’s strategy by partnering to operationalize organizational priorities, manage various work streams, lead multiple projects simultaneously and deliver on critical change management processes. This is a unique opportunity to shape how we deliver learning solutions and directly impact the development of our workforce. The Ideal Candidate for this role is… Strategic Learning Partner: Thinks and solves problems systemically, balances long-term vision with execution rigor, and brings structure to ambiguity while managing competing priorities Product-minded: Applies iteration, experimentation, and feedback to improve solutions Collaborative: Thrives in matrixed environments and values co-creation when building alignment across the business, HR, and L&D Relationship Manager: Cultivates strong stakeholder relationships, consulting with and influencing L&D partners executing within the operating model Insight-driven: Uses data and insights to drive decisions and continuous improvement Storyteller: Communicates with clarity and influence to senior audiences This is a visible role with the ability to impact change across the organization and drive the operations of learning at Capital One.

Requirements

High School Diploma, GED, or equivalent certification
At least 1 year of experience in learning and development
At least 1 year of experience in project, program and/or process management

Nice To Haves

Bachelor’s Degree
2+ years of experience in learning and development
2+ years of experience in project management, program and/or process management
Experience collaborating in a matrixed organization
Impeccable customer focus, problem solving and relationship building skills
Ability to identify, analyze, and solve problems and thrive in ambiguity
Passion for learning with a growth mindset
Experience with Jira and Google Suite

Responsibilities

Deliver end-to-end workflow process support and strategic consultation for multiple L&D clients
Synthesize frequency data about intakes for one or more colleges and lines of business; presenting and influencing senior L&D consultants on potential horizontal solutions or scale recommendations
Facilitate meetings for L&D client groups, ensuring all intakes progress accurately and efficiently
Train and upskill your L&D client groups on operating model processes
Actively seek out and problem-solve opportunities to streamline processes, automate repetitive tasks, and introduce new tools or methodologies that enhance the team's efficiency and impact across the Strategic Operations Team or Operating Model itself
Support People Leader with change management approaches that influence and drive cross-functional work across our offerings

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Learn more at the Capital One Careers website .
Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

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