HOPE NAVIGATOR II - 60062831

State of Florida•Orlando, FL

6d•$40,084•Onsite

About The Position

This is a professional position in the Office of Community Services – Hope Florida program, responsible for helping clients access a wide variety of services and resources to achieve economic independence. Hope Navigators work with clients to identify and overcoming barriers to economic self-sufficiency such as education, transportation, and employment.

Requirements

Bachelor’s degree from an accredited college or university or equivalent, four (4) years of experience in Social Services.
Note: Be prepared to provide a copy of your degree/diploma or request official transcripts from your school in a sealed envelope. All documents must be in English, clear, and legible, showing all signatures and pertinent details. Foreign degrees must be validated by a third party to meet the US equivalency requirements. All costs are the responsibility of the applicant.
Valid Driver’s License.
Able and willing to travel within the region and/or to stay overnight outside the region when required?
Knowledge of the methods of data collection and analysis.
Basic management principles and practices.
Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document workflow and other activities relating to the improvement of operational and management practices.
Organize data into logical format for presentation in reports, documents, and other written materials.
Conduct fact-finding research.
Utilize problem-solving techniques.
Understand and apply applicable rules, regulations, policies, and procedures relating to operational and management analysis activities.
Plan, organize and coordinate work assignments.
Communicate effectively.
Establish and maintain effective working relationships with others.

Nice To Haves

Bachelor’s degree from an accredited college or university in a Human Services field or equivalent experience, four (4) years in Case management.
Note: Be prepared to provide a copy of your degree/diploma or request official transcripts from your school in a sealed envelope. All documents must be in English, clear, and legible, showing all signatures and pertinent details. Foreign degrees must be validated by a third party to meet the US equivalency requirements. All costs are the responsibility of the applicant.
Note: Case management experience is defined as experience with conducting assessments, preparing plans, making referrals, implementing plans and follow up with monitoring and evaluation of those plans.
Valid Florida Driver’s License.

Responsibilities

Conducting a comprehensive, person-centered assessment to identify client’s goals to economic independence and barriers that prevent self-sufficiency.
Formulates an appropriate care coordination plan of action that addresses identified areas of need based on outcomes of the assessment.
Acting as a navigator for clients regarding available program services and optional methods of attaining self-sufficiency goals.
Identifying and maintaining a working knowledge of available community resources, in conjunction with the Community Development Administrators and Community Partner Liaisons, to meet the individual needs of each family and ensures the connection of families to relevant community resources and support.
Documenting all pertinent information and ensures that all appropriate forms, such as, but not limited to, the intake screening form, care coordination assessment and care coordination plan of action are completed and uploaded into the program data tracking system accurately and timely.
Provides follow-up and monitors connections to service delivery.
Preparing correspondence, case notes, narratives, technical reports, notifications, and related documents using computer-based applications.
Assisting families with identifying and engaging family and community supports, as well as discussing and making referrals for immediate service needs.
Assisting families in identifying and applying for appropriate benefits and services, offering referrals to other state agencies and other resources to support individuals and families as necessary.
Maintains frequent communication with clients of care navigation, reassesses needs, and completes additional referrals and updates to care coordination plan, if needed.
Collecting and analyzing data on outcomes to identify and refine referral choices.
Participating in strategic planning and quality improvement processes.
Actively participating in ongoing cross-program training and team meetings.
Building and maintaining relationships with respect, trust, sensitivity and confidentiality to client, coworkers and community stakeholders and partners.
Participating in national, state, and local meetings, committees, community activities, outreach events and other team efforts as required.
Performs other related duties as assigned.