Homeownership Specialist

Carrington Mortgage • Franklin, TN

15d • $19 • Remote

About The Position

Come join our amazing team and work remote from home! The Homeowner Specialist Serves as the central hub of communications, promoting cross-sell opportunities for the company as well as facilitating the home buying and selling experience for clients. Screens requests and answers basic questions for clients. Introduces Carrington clients to the requisite resources within Carrington Mortgage, Vylla Home Real Estate, and Vylla Title at the appropriate times, and remains responsible for the customers’ success throughout the transaction in all business units. Engages clients with friendly, personable, and clear communication, building client trust and loyalty with the goal of establishing lifelong relationships with Carrington companies. Performs all duties in accordance with the company’s policies and procedures, and all US state and federal laws and regulations wherein the company operates. The pay for this position is $19.23 an hour plus monthly bonus.

Requirements

• High School Diploma or equivalent required; bachelor’s degree preferred.
• Previous experience in mortgage, real estate or hospitality preferred.
• Demonstrated ability to guide clients through a complex process required.
• Excellent organizational and customer service skills.
• Ability and willingness to work flexible hours including nights and weekends.

Nice To Haves

• Spanish bilingual skills a plus.

Responsibilities

• Handles high volume inbound/outbound calls, emails and other communication.
• Builds rapport with clients by providing thoughtful, personalized customer service to enhance engagement, loyalty, and satisfaction.
• Identifies potential customers’ needs regarding selling or purchasing a property and present company value proposition.
• Assists clients with starting the pre-qualification process to purchase a home by vetting and gathering essential information along with requesting supporting documentation.
• Coordinates with team members and network resources to locate appropriate real estate, mortgage, and title.
• Maintains timely, clear communication and regular follow up to ensure that client needs with mortgage, real estate and title relationships are met and that cross-sell opportunities are realized.
• Manages high volume of an active pipeline while simplifying and accelerating the home selling/buying process.
• Collects, enters, and maintains accurate information into the Client Relationship Management (CRM) system.
• Supports inbound inquiries from multi-channel marketing campaigns and other lead sources.
• Supports the business unit’s strategic growth initiatives as directed by the management team.
• Performs other duties as assigned.

Benefits

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED