Homeownership Housing Counselor

PARKVIEW SERVICES•Lynnwood, WA

About The Position

As a HUD Certified Homeownership Housing Counselor, you'll be a trusted guide and advocate for individuals and families navigating the path to stable housing. From foreclosure prevention to first-time homebuyer education, you’ll support 40–60 clients per month with compassion, integrity, and attention to detail. Your work will empower clients to build stronger financial futures through personalized counseling and action plans. About Parkview Services: At Parkview Services, we’re committed to creating inclusive housing solutions that foster stability, opportunity, and a sense of community. Based in Lynnwood, Washington, we’re a non-profit organization working statewide to prevent foreclosure, guide first-time homebuyers, and support people with developmental disabilities through homeownership and financial education.

Requirements

Knowledge of mortgage origination, lending, and foreclosure processes
Strong analytical skills—able to review budgets and interpret financial data
Empathy and professionalism in all client communication
Comfort working with diverse stakeholders: mortgage servicers, legal reps, loan officers, mediators, and agencies
Excellent organizational skills, self-direction, and the ability to balance high case volumes
Proficiency in Microsoft Office (Outlook, Word, Excel, Teams, SharePoint)
Familiarity with Adobe, DocuSign, and Salesforce (or similar CRM platforms)

Nice To Haves

3+ years of experience as a Homeownership Housing Counselor
1+ year of experience in mortgage default mediation
HUD-Certified Housing Counselor
Bachelor's degree
Bilingual

Responsibilities

Respond to new client inquiries via phone and email
Provide individualized counseling and develop tailored action plans
Maintain accurate records in Salesforce and ensure confidentiality
Support Homebuyer Education Classes—manage registration, coordinate instructors, prepare materials, and distribute completion certificates
Stay current with housing counseling certifications through regular training and meetings