Bilingual Housing Counselor

Community Progress Council Inc • York, PA

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About The Position

The Bilingual Housing Counselor plays a key role in delivering comprehensive housing counseling services for individuals and families. This position provides education, workshops, and one-on-one counseling to renters, prospective homebuyers, and homeowners. Areas of focus include renter education, first-time homebuyer preparation, foreclosure/default and delinquency counseling, financial literacy, and credit education.

The ideal candidate exercises strong independent judgment, demonstrates sound decision-making skills, and empowers clients to make informed, sustainable housing choices through equitable, culturally responsive guidance.

Requirements

• Education & Experience: Any combination of work and experience equivalent to a bachelor's degree from an accredited college or university with major work in social work, housing counseling, housing planning, real estate, banking or related field and some experience in housing services.
• Skills & Competencies: Bi-lingual and bi-cultural language skills required.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from diverse groups of managers, clients, customers, and the general public.
• Work Requirements: Valid PA driver’s license, reliable transportation, consistent attendance, and responsiveness via phone/email.
• Schedule Flexibility: Ability to work evenings and weekends as needed; may be required to begin the workday at various CPC sites.

Nice To Haves

• Certifications: Housing counseling certification and/or credit counseling certification preferred
• Technical Skills: Experience with Microsoft Office Suite in a Windows environment helpful and preferred.

Responsibilities

• Uphold the Vision, Mission, and Values of Community Progress Council.
• Prepare accurate billing, documentation, and compliance reports for PHFA, HUD, and other funders.
• Maintain professional competency through required trainings and participation in CPC meetings.
• Recruit eligible participants and promote program services.
• Develop individualized client action plans for rental, pre-purchase, post-purchase, credit, budget, and foreclosure counseling.
• Assist clients with spending plans, savings goals, credit improvement, and applications for rental housing, loan modifications, and emergency mortgage assistance.
• Educate clients on Fair Housing, Predatory Lending, eviction, and foreclosure processes.
• Ensure confidentiality of all client information and maintain secure, compliant file systems.
• Provide ongoing follow-up, monitor client progress, and make referrals to community resources as needed.
• Prepare, coordinate, and deliver homebuyer education and financial literacy workshops; manage registration and ensure interpreter access when needed.
• Build and maintain relationships with lenders, realtors, landlords, loan servicers, and community partners; advocate on behalf of clients to resolve delinquencies and housing conflicts.
• Represent the program at community events, meetings, and presentations.
• Maintain accurate databases, participant files, and program records in accordance with PHFA and HUD requirements.
• Support evaluation of housing counseling services and ensure compliance with all contracts and regulations.
• Collaborate with program staff to promote integrated, client-centered services and maintain effective office procedures.
• Perform other duties as assigned.

Benefits

• medical, paid dental, and paid vision coverage the 1st of the month after the date of hire
• 401(k) retirement plan with 3% match
• generous paid time off
• 10 company-paid holidays plus 2 floating holidays
• tuition reimbursement for staff

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level