Homeowners Asst Closer - Mortgage

Fifth Third Bank • Cincinnati, OH

23h • Onsite

About The Position

The Homeowners Asst Closer works under minimal supervision, preparing various legal agreements and performing system-related tasks. This role provides support to Loss Mitigation Specialists, encompassing document preparation, follow-up, legal research, and direct interaction with attorneys and staff. The files handled can range from early to late stages of delinquency, including loss mitigation, pre-charge-off bankruptcy, and charge-off and recovery collections. The Closer is responsible for adhering to departmental, investor, and legal guidelines, utilizing multiple systems, and ensuring compliance with management approvals. Additionally, the Closer will assist with workout negotiation and review as needed. The position requires accountability for risk management, including openly exchanging ideas, elevating concerns, and following defined policies and procedures. The individual must consistently identify, assess, manage, monitor, and report risks while operating within the Bank’s risk appetite, always prioritizing a positive customer experience.

Requirements

• High school diploma or equivalent.
• Minimum two years Consumer Lending or experience within the legal or collections field.
• Working knowledge of collection processes and procedures.
• Knowledge of Fair Debt Collections Practices Act.
• Proficiency in Microsoft Word, Access, PowerPoint and Excel.
• Excellent oral and written communication skills.
• Strong attention to detail.
• Strong focus on time management and ability to handle multiple job functions.
• Strong knowledge of the personal computers and various software packages.

Responsibilities

• Ensures data integrity is accurate by auditing remittances received from borrowers and attorneys while serving as a liaison with Consumer Loan Operations Department.
• Responsible for all Loss Mitigation legal agreements including but not limited to modification agreements, forbearance plans and short sale agreements.
• Review and negotiate workouts based on departmental policies.
• Apply knowledge of all default concepts and Loss Mitigation workout tools.
• Handles customer payments, instructions, and application of payments through Consumer Loan Operations.
• Completes audit checks of completed Loss Mitigation files.
• Creates and maintains reports, spreadsheets, records and logs and distributes them to management.
• Reviews Loss Mitigation workout accounts for loan modification changes.
• Coordinates corrections and adjustments through Consumer Loan Operations.
• Performs research on system issues and non-performing loan modifications.
• Completes corrections when necessary.
• Resolves complex problem requests received and researches with legal counsel when necessary.
• Communicates issues and compliance issues, as needed, to management team.
• Prioritizes activities to meet workload demands.
• Records all completed tasks via the collection system and Loss Mitigation Database.
• Successfully completes assigned projects using business-related applications such as CACS, Access and/or Excel.
• Perform other duties as assigned.
• Key component to the success of the Loss Mitigation department and monthly volume.

Benefits

• Comprehensive benefits
• Differentiated compensation offerings
• Extensive benefits programs designed to support physical, financial, emotional and social well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees