Homecare Technician, Durable Medical Equipment - FT

Mercyhealth•Janesville, WI

About The Position

Homecare Technician Janesville, Wisconsin 40 hours/week Full-time, Benefits eligible status We offer a comprehensive benefits package that includes health and dental insurance, tuition reimbursement, retirement plan with a competitive matching contribution and paid time off. Mercyhealth offers several education assistance programs to support employees in their career advancement. Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning. Job Duties: The Homecare Technician provides service to Mercyheath at Home patients through delivery, assembly and instruction on safe use of home medical equipment. This position also performs follow up visits for preventive maintenance, field repairs, equipment exchanges and equipment pick-ups. After hour on-call equipment delivery and problem solving is commonly required. Appropriate documentation is a critical component of this position to ensure all company policies and regulatory requirements are met.

Requirements

High School Graduate or equivalent
2 years of HME or equivalent experience. - Willing to consider those with less experience, but pay range may be impacted.
For those driving Mercyhealth vehicles:
Maintain a valid driver's license.
Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.
For those driving their personal vehicles:
Maintain a valid driver's license and reliable transportation with proof of vehicle insurance when requested.
Have and maintain an acceptable driving record per Mercyhealth's HR.100 Fleet and Driver Safety policy.

Responsibilities

Delivers home medical equipment timely and efficiently to patients.
Instructs patients in the proper use of equipment per policy using the teach and teach-back method. Equipment ranges from simple walk aids such as canes and walkers to higher tech equipment s bilirubin lights, respiratory care equipment, and complex wheelchairs.
Reviews and explains all required documentation at each patient contact. Obtains signatures for consents, education and training forms and proof of delivery as needed.
Solves a wide variety of customer issues and questions, while referring issues out of their scope to management of the appropriate department.
Assesses appropriateness of equipment based on the patient's ability to use and evaluates patient's home environment to ensure safe use of equipment.
Functions independently in an on-call, after hour role to make decisions to resolve customer issues and questions and deliver equipment.
Acts as Mercyhealth at Home liaison with referral sources, key internal and external customers.
Performs preventative maintenance as required by Mercyhealth policy, manufacturer or government regulation. Maintains or repairs equipment as needed and completes all required documentation
Inspects and cleans returned equipment per procedure.
Restocks inventory at multiple consignment locations.
Maintains up-to-date, accurate information regarding equipment maintenance, oxygen lot numbers, and equipment delivery, to accreditation and regulatory requirements.
Performs daily vehicle check to ensure vehicle maintenance is completed as needed to avoid costly repairs and breakdowns.
Loads and secures equipment to be delivered in an appropriate manner to prevent damage and contamination to equipment during transit.
Verifies client's demographic and insurance information upon delivery to ensure accurate input to billing for reimbursement.
Completes documentation associated with delivery of products timely in accordance with company policy and regulatory requirements.
Follows and complies with all policies, procedures, rules, and regulation and Mercyhealth.
Complies with all applicable requirements for continuing education to maintain licensure/certification as established by Mercyhealth or by state or federal law or regulation

Benefits

health and dental insurance
tuition reimbursement
retirement plan with a competitive matching contribution
paid time off
Mercyhealth offers several education assistance programs to support employees in their career advancement.
Mercyhealth employees have access to our internal and external employee assistance programs
employee-only discount packages
paid parental and caregiver leaves
on-demand pay
special payment programs for patient services
financial education to help with retirement planning