Homecare Specialist II

SOLVENTUM

9d • Remote

About The Position

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue. We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you. As a Homecare Specialist II, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

Requirements

• Possess a High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
• Minimum of (5) five years of experience in customer service, call center, and healthcare collections in a private, public, government or military environment
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Nice To Haves

• Experience with Microsoft Office applications.
• Strong customer service skills and demonstrated ability to professionally interact with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Experience working with ERPs such as Hero, Oracle, Delair, FileNet, Genesis
• Solid critical thinking skills.
• Demonstrated ability to work in a team environment, as well as independently.
• Ability to multi-task and adapt in a fast-paced and changing environment.
• Demonstrated ability to maintain confidentiality and discretion in business relationships and exercise sound business judgment.

Responsibilities

• Managing order release, billing setup and document follow up
• Reviews orders sitting in ship pending for missing elements and follows up with internal/external customers for missing information.
• Contacts Sales Team for assistance with obtaining approval for order release
• Prioritizes work list based on departmental inflows to minimize billing revenue loss.
• Obtains re-certifications/re-authorizations for subsequent rental cycles.
• Maintains courteous and timely communication with all customers at all times.
• Work closely with all levels of management to identify and resolve process improvements.
• Provides back up coverage for peers when out of the office.
• Participates in all reasonable work activities as deemed suitable and assigned by management.

Benefits

• Solventum offers many programs to help you live your best life – both physically and financially.
• To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.
• Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees