Homecare Service Coordinator

One You Love Homecare Valley Forge•Phoenixville, PA

3d•$45,500 - $50,000•Hybrid

About The Position

The Scheduler is responsible for effectively and efficiently scheduling caregivers to ensure continuity of care for clients. This role requires strong organizational and communication skills to manage last-minute changes, ensure adequate staffing, and maintain positive relationships with clients and caregivers. What differentiates One You Love Homecare from our competitors is personalized, local service that is tailored to the needs of our clients. All team members must embrace the "client first" philosophy that is the foundation of our mission. At One You Love Homecare, we are dedicated to delivering dependable and compassionate non-medical home care services that allow our clients to live independently and with dignity. Our Scheduler plays a vital role in ensuring smooth operations by coordinating caregiver assignments that meet client needs and preferences. We’re more than caregivers…We’re like family! Flexible work from home options available. One You Love Homecare provides high-quality, compassionate, non-medical home care services to help our clients live with dignity and independence. Our employees play a key role in delivering exceptional care to every person we serve, allowing them to continue living comfortably, safely, and independently in their own home. Are your ready to make a difference in someone’s life? An exceptional caregiver has many different talents, in addition to an honest, strong and compassionate personality. We train and manage all our caregivers, and there are currently caregiver jobs to fit any experience level. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to One You Love Homecare Corporate.

Requirements

High school diploma or equivalent (Associate’s degree or higher preferred)
Previous experience in scheduling, staffing, or administrative coordination (home care or healthcare industry a plus)
Excellent organizational and time management skills
Strong verbal and written communication skills
Ability to handle high-pressure situations and last-minute changes
Proficient with scheduling software, Customer Relationship Management (CRM) and Microsoft Office applications
Reliable, flexible, and able to work occasional evenings or weekends if needed

Responsibilities

Coordinate and maintain daily schedules for caregivers based on client care plans and availability
Communicate assignments and updates to caregivers clearly and promptly
Ensure all shifts are staffed and coverage is maintained, including responding to callouts and emergencies
Match caregivers with clients based on skills, preferences, and geographic location
Maintain up-to-date records in scheduling software and client databases
Work closely with care coordinators, nurses, and management to address scheduling needs and concerns
Provide exceptional customer service to clients and caregivers
Assist with onboarding and orientation of new caregivers as needed
Assist with weekly payroll processing as needed
Assist with client billing as needed