Homecare Branch Operations Manager

BrightSpring Health Services•Knoxville, TN

9h•$55,000 - $60,000

About The Position

The Branch Manager plays a pivotal leadership role in driving the success and growth of the All Ways Caring Branch, serving as a key strategic catalyst for organizational excellence. The Branch Manager must manage all aspects of branch sales and service delivery to meet and exceed financial targets (sales, fees, gross profit, and contribution). Empowered to cultivate and nurture strategic relationships with key clients, community business leaders, and management at all levels, driving continuous improvement and delivering exceptional customer satisfaction. As business conditions change, the Branch Manager assesses the impact and responds accordingly to ensure maximum profitability and expense management. The Branch Manager is also responsible for selecting, training and developing the branch staff and for monitoring performance to achieve business results by leading the branch staff in business development, service delivery, client satisfaction and retention. Responsible for management of all aspects of recruitment and selection processes. Responsible for overseeing Human Resources including: interviewing, hiring, employee orientation, performance evaluation, payroll processing, and employee relations.

Requirements

1+ years supervisory experience required
1+ years sales or marketing experience in healthcare or related setting preferred
Experience managing systems, processes, and people
BS Degree preferred or equivalent experience
Ability to work flexible and after hours as needed
Strong leadership and interpersonal skills
Excellent verbal and written communication abilities
Problem solver with the ability to handle client and employee issues effectively
Relationship-builder with a desire to grow business connections

Nice To Haves

1+ years sales or marketing experience in healthcare or related setting preferred
BS Degree preferred or equivalent experience

Responsibilities

Oversee all branch operations to achieve financial goals and ensure profitability
Build and maintain relationships with clients, partners, and management
Lead recruitment, training, and performance management of branch staff
Manage HR functions including hiring, orientation, and employee relations
Monitor quality systems and manage risks related to compensation and expenses
Analyze financial reports and implement strategies to improve branch performance
Drive sales and marketing efforts, including lead generation, client proposals, and closing deals
Ensure excellent client service and maintain strong referral relationships
Develop and execute the branch’s annual business plan