Branch Operations Manager

Easy Ice LLC • Mamaroneck, NY

1d • Onsite

About The Position

The Service Operations Manager is responsible for supporting and directing the Field Service, Service Delivery, Warehouse and Refurbishment Personnel. They are also responsible for ensuring that customers are provided an exceptional customer service experience.

Requirements

• Education: Bachelor’s degree or relevant technical certifications
• Experience: Customer Service experience is required, previous service experience preferred
• Strong customer-facing skills as well as strong phone skills and the ability to project a pleasant tone
• Proficient in Microsoft applications
• Ability to perform effectively in a fast pace environment
• Strong organizational and time management skills
• Ability to learn Easy Ice/Automatic Icemakers protocols and procedures
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
• A desire to continually increase your knowledge of the industries we serve; and, products, services and processes our company can produce
• Exhibit good decision making, analytical problem solving and excellent organizational abilities
• Communicate clearly and professionally, both verbally and in writing, and possess excellent interpersonal skills

Responsibilities

• Hire, Disciplinary Action, Lead, Manage, Coach and Mentor all assigned departments.
• Responsible for oversight of all operational aspects including distribution operations, customer service, human resources, and administrative duties
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Provide training, coaching, development, and motivation
• Displays extensive working knowledge of industry standards and practices, including product details and company services offered
• Responsible for employee yearly performance reviews
• Ensure branch readiness by providing employees with the tools to do their job, i.e. training, vehicles, equipment including a clean and healthy work environment
• Manage equipment refurbishment ensuring work is completed to standard
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
• Maintain and monitor metrics
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 11-50 employees