Homebuyer Concierge

Lennar•Houston, TX

11d

About The Position

Homebuyer Concierge We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The Homebuyer Concierge serves as the primary point of contact for homebuyers after a Purchase Agreement has been executed, guiding them through the construction and closing process. This role ensures a smooth transaction by coordinating communication between the buyer and various Lennar departments while maintaining exceptional customer service. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.

Requirements

High school diploma or equivalent required; college degree preferred.
Minimum of 2-3 years of experience in homebuilding, real estate, mortgage, or related field.
Strong communication, organizational, and customer service skills.
Proficiency in Microsoft Office and CRM software (Salesforce experience preferred).
Ability to effectively manage multiple tasks and deadlines in a fast-paced environment.
Self-motivated with a proactive approach to customer engagement.

Responsibilities

Serve as the buyer’s point of contact from the execution of the Purchase Agreement through construction and closing.
Drive backlog management by proactively reaching out to homebuyers and coordinating transactions through the close of escrow.
Set clear and concise expectations with homebuyers, providing timely updates on the status of their build while addressing any questions or concerns.
Coordinate introductions and meetings between homebuyers and key departments, including Mortgage, Title, Construction, Sales, and Closing.
Ensure all sales files and necessary documents are complete, compliant, and prepared for successful closings.
Facilitate and track all Salesforce Purchase Agreement milestones, including: Conditional Loan Approval.
Scheduling Dusty Shoe Walks in coordination with the Construction Manager and Homebuyer (typically at foundation completion, though timing may vary by product type).
Tracking milestone meetings with the Construction Manager, Customer Care, Buyer, Mortgage Company, and Closing Attorney.
Coordinating document signing to ensure an on-time closing.

Benefits

robust health insurance plans, including Medical, Dental, and Vision coverage
401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%
Paid Parental Leave
Associate Assistance Plan
Education Assistance Program
up to $30,000 in Adoption Assistance
up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies
New Hire Referral Bonus Program
significant Home Purchase Discounts
Everyone’s Included Day