Concierge

Apex Concierge Services Inc•Boston, MA

12d

About The Position

At Apex Concierge Services INC, we believe in creating exceptional experiences—whether it’s for our residents, guests, or clients. As a trusted presence in the Boston community, we manage premier residential and commercial properties where top-tier service is a standard. We're currently seeking a warm, reliable, and proactive Concierge to join our team and serve as the first point of contact in one of our luxury properties. As a Concierge, you'll be the welcoming face and helpful resource for residents, visitors, and vendors. Your role is key in maintaining a secure, friendly, and efficient environment.

Requirements

High school diploma or equivalent
1+ year of customer service, hospitality, or front desk experience
Professional demeanor and excellent communication skills
Tech-savvy; comfortable using email, Microsoft Office, and/or property management systems
Reliable, punctual, and able to work flexible shifts (including evenings/weekends)
Ability to remain calm and composed under pressure

Nice To Haves

Experience in residential or hotel concierge roles
Familiarity with Boston neighborhoods, transportation, and cultural attractions

Responsibilities

Greet and assist residents, guests, and delivery personnel professionally and warmly
Respond promptly to inquiries and requests, in person and via phone/email
Maintain front desk shift logs
Coordinate services such as package deliveries, and maintenance requests
Manage building communications, calendar, and reservations for amenity spaces
Maintain a tidy and inviting lobby area
Provide local knowledge and recommendations for restaurants, transportation, and events
Assist with emergency procedures and ensure safety protocols are followed