Operations Manager - Hospice Home Store, Brevard NC

Four Seasons, The Care You Trust•Hendersonville, NC

3d•$21 - $23•Onsite

About The Position

The Home Store Operations Manager provides excellent customer service not only to Home Store customers but to volunteers, staff, and donors at all times by creating an inviting and warm atmosphere. He/she will work closely with the Retail Director to provide proper coverage and support in the daily operations of Four Seasons Hospice Home Store. He/she will be well versed in total store operations to ensure a strong level of goal execution, and achievement. He/she supervises paid store staff and volunteers. He/she is responsible for maintaining Home Store standards through operations and organization of the store. He/she assists the Retail Director with annual budgeting, strategic planning, business plans, setting goals, and establishing steps to attain those goals.

Requirements

Knowledge of antiques and resale business
Knowledge of proper body mechanics
Proficient in MS Office: Outlook, Word, Excel, etc.
Excellent organization skills
Excellent customer service skills
Excellent interpersonal skills
Excellent attention to detail and accuracy
High level of integrity and dependability with a strong sense of urgency and results-orientation
Strong problem solving and creativity skills
Excellent written and oral communication skills
Basic data entry skills
Ability to motivate teams
Ability to use good judgment and ask for help when needed
Ability to work independently with minimum supervision
Ability to work under pressure to meet deadlines
Ability to coordinate and follow through on projects
Ability to take initiative and utilize innovative techniques
Ability to plan, prioritize and coordinate daily tasks
Ability to simultaneously manage several projects
Ability to work flexible hours, if needed
Ability to participate as a team player
High School Diploma/GED
Minimum of three years of retail experience
Supervisory experience
Some driving and loading of delivery and/or large vehicles
Valid driver’s license and proof of automobile insurance

Responsibilities

Supports the Retail Director/General Manager with day-to-day activities and specific assignments as needed
Know and reflect the local community in their Home Store’s presentation and demographics
Provide consistency, collaboration and unification among all Home Store locations
Direct the store with the guidance from the Retail Director/General Manager by supporting his/her vision for continued sustainability and growth
Work to achieve performance goals, pursue progress toward individual development plan (IDP) and demonstrate Four Seasons values and competencies
Ensure strong level of leadership and internal customer service with all staff and volunteers
Work to build relationships in our service areas to promote the store in order to increase donations and sales
Work closely with the volunteer department to obtain new volunteers and to retain current volunteer base
Ensure adequate staffing coverage by supervising paid staff and volunteers
Open and close the store following defined procedures to include back-office accounting, processes and procedures
Communicate information in a timely manner to store staff and volunteers and Retail Director
Create inviting store environment (neat, clean and organized) to ensure a strong, pleasing and positive visual presentation of the sales floor to ensure high standards are met
Handle operational tasks such as counting out register daily, making up the bank deposit and completing daily banking and financial spreadsheets
Assure reasonable pricing of donations by researching pricing on antiques and collectables through exceptional stewardship
Availability and potential to work in all retail locations
Arrives on time for scheduled shift
Reports to Home Store Retail Director and Assistant Manager if unable to report to scheduled shift or running late
Be an ambassador of Four Seasons with all Home Store customers and donors
Maintain confidentiality and adhere to the Four Seasons values and commitment to co-workers
Provides excellent customer service and maintains a positive attitude
Understands and implements Home Store policies and procedures
Provides customer service by operating Point of Sale system, bagging merchandise, and being available to assist customers by answering questions on the sales floor
Helps provide a welcoming clean environment which reflects the Four Seasons brand by vacuuming, dusting and cleaning furniture, shelves, merchandise and other items on the sales floor
Maintain proper store inventory by sorting, pricing and stocking donations to the sales floor appropriately and according to display themes
As applicable, touch up or repair donations for higher sales value
Receives donations from public, collects information, and provides receipts as requested
Wears photo identification at all times while on duty
Attends Home Store staff, volunteer and support meetings

Benefits

Competitive Salaries, Reviewed Annually
Annual Operational Performance Bonus Opportunities
$0 Employee Premiums on Medical Insurance
Annual $600 Well-Care Benefit Towards Self-Care, Childcare, Pet Care, or Elder Care
Medical & Dental Insurance Benefits First of the Month after Hire
403B Retirement Plan with Employer Match
Generous Paid Time Off Package of 20+ Days of PTO Per Year
Up to 6 Paid Holidays
Employer Paid STD, LTD, & Life Insurance
Employer Paid Teletherapy & Telemedicine Coverage
Health & Dependent Care Flexible Spending Accounts
A Robust Employee Wellness Program
Up to $3k in Tuition Reimbursement Each Year