Home Shopping Manager

Albertsons•Irving, TX

About The Position

POSITION PROFILE Are you ready to lead a home shopping team in a dynamic organization on the cutting edge of the grocery service business? Do you want to be part of an online, digital business? Are you looking for a fast-paced environment with a chance to make a real difference? Are you a natural leader who’s ready to manage a team of amazing, dedicated people? As a Home Shopping Department Manager , you will: Be responsible for selecting customers’ products and managing people, processes, and tools to create an exceptional customer experience. Lead a team of 15 to 30 associates to pick, stage, load, and deliver online grocery orders. Ensure the best produce selection and on-time order delivery. Create a positive and consistent customer experience while growing E-Commerce sales and meeting performance targets. Multi-task and problem-solve on the fly while maintaining a strong focus on customer service. KEY ACCOUNTABILITIES Operational Management Manage day-to-day E-Commerce operations and picker performance. Ensure quality produce and in-code products are selected. Verify customer orders are accurately picked and staged for on-time delivery. Audit order completion and accuracy. Achieve a minimum of 90 picks per hour and manage staff to meet performance goals. Inventory & Product Availability Partner with store personnel (Store Director, department heads, receiver), vendors, and Operations Managers to ensure product availability. Manage the re-shop process to minimize out-of-stocks and substitutions. Manage future item demand. Participate in weekly Store Director and department manager meetings. Achieve 97% in-stock shopping fulfillment , less than 3% out-of-stocks , and eliminate missing items to 0% . Team Leadership Partner with Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports. Schedule shoppers to achieve efficiency and performance expectations. Customer Service Proactively manage customer contact, including responding to calls and reaching out as needed. Process customer refunds promptly. Perform services for drive-up customers and delivery agents partnered with E-Commerce. Asset & Equipment Management Manage E-Commerce assets, equipment, and undelivered product. Technology & Reporting Use current computer applications to manage orders, communicate business directives, and generate reports.

Responsibilities

Be responsible for selecting customers’ products and managing people, processes, and tools to create an exceptional customer experience.
Lead a team of 15 to 30 associates to pick, stage, load, and deliver online grocery orders.
Ensure the best produce selection and on-time order delivery.
Create a positive and consistent customer experience while growing E-Commerce sales and meeting performance targets.
Multi-task and problem-solve on the fly while maintaining a strong focus on customer service.
Manage day-to-day E-Commerce operations and picker performance.
Ensure quality produce and in-code products are selected.
Verify customer orders are accurately picked and staged for on-time delivery.
Audit order completion and accuracy.
Achieve a minimum of 90 picks per hour and manage staff to meet performance goals.
Partner with store personnel (Store Director, department heads, receiver), vendors, and Operations Managers to ensure product availability.
Manage the re-shop process to minimize out-of-stocks and substitutions.
Manage future item demand.
Participate in weekly Store Director and department manager meetings.
Achieve 97% in-stock shopping fulfillment , less than 3% out-of-stocks , and eliminate missing items to 0% .
Partner with Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports.
Schedule shoppers to achieve efficiency and performance expectations.
Proactively manage customer contact, including responding to calls and reaching out as needed.
Process customer refunds promptly.
Perform services for drive-up customers and delivery agents partnered with E-Commerce.
Manage E-Commerce assets, equipment, and undelivered product.
Use current computer applications to manage orders, communicate business directives, and generate reports.