Home Shopping Manager

Albertsons•Baton Rouge, LA

About The Position

POSITION PROFILE Are you ready to lead a home shopping team in a dynamic organization on the cutting edge of the grocery service business? Do you want to be part of an online, digital business? Are you looking for a fast-paced environment with the opportunity to make a real impact? Are you a natural leader ready to manage a team of dedicated associates? As a Home Shopping Department Manager , you will be responsible for: Selecting customers’ products. Managing people, processes, and tools to create an exceptional customer experience. Leading a team of 15 to 30 associates to pick, stage, load, and deliver online grocery orders. Ensuring the best produce selection and on-time delivery. Driving E-Commerce sales and meeting performance targets. This role requires a dynamic leader who can multi-task, problem-solve on the fly, and maintain a strong focus on customer service . KEY ACCOUNTABILITIES Operational Excellence Manage day-to-day E-Commerce operations and picker performance. Ensure quality produce and in-code products are selected. Verify customer orders are accurately picked and staged for on-time delivery. Audit order completion and accuracy. Achieve a minimum of 90 picks per hour and manage staff to meet performance goals. Inventory & Product Management Partner with store personnel (Store Director, department heads, receiver), vendors, and Operations Managers to ensure product availability. Manage the re-shop process to minimize out-of-stocks and substitutions. Forecast future item demand. Achieve 97% in-stock shopping fulfillment , less than 3% out-of-stocks , and 0% missing items . Team Leadership Partner with Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports. Schedule shoppers to meet efficiency and performance expectations. Customer Service Proactively manage customer contact: respond to calls and reach out as needed. Process customer refunds promptly. Ensure a positive and consistent customer experience. Asset & Equipment Management Manage E-Commerce assets, equipment, and undelivered product. Technology & Reporting Use current computer applications to manage orders, communicate business directives, and generate reports. Perform services for drive-up customers and delivery agents.

Responsibilities

Selecting customers’ products.
Managing people, processes, and tools to create an exceptional customer experience.
Leading a team of 15 to 30 associates to pick, stage, load, and deliver online grocery orders.
Ensuring the best produce selection and on-time delivery.
Driving E-Commerce sales and meeting performance targets.
Manage day-to-day E-Commerce operations and picker performance.
Ensure quality produce and in-code products are selected.
Verify customer orders are accurately picked and staged for on-time delivery.
Audit order completion and accuracy.
Achieve a minimum of 90 picks per hour and manage staff to meet performance goals.
Partner with store personnel (Store Director, department heads, receiver), vendors, and Operations Managers to ensure product availability.
Manage the re-shop process to minimize out-of-stocks and substitutions.
Forecast future item demand.
Achieve 97% in-stock shopping fulfillment , less than 3% out-of-stocks , and 0% missing items .
Partner with Store Director and Operations Manager to interview, hire, train, coach, mentor, and manage direct reports.
Schedule shoppers to meet efficiency and performance expectations.
Proactively manage customer contact: respond to calls and reach out as needed.
Process customer refunds promptly.
Ensure a positive and consistent customer experience.
Manage E-Commerce assets, equipment, and undelivered product.
Use current computer applications to manage orders, communicate business directives, and generate reports.
Perform services for drive-up customers and delivery agents.