Home Shopping Dept. Manager

Albertsons Companies•Mountain Home, ID

About The Position

As a Drive Up & Go (DUG) Lead, you will be responsible for managing the people, processes, and tools to create an exceptional customer experience. From selecting the best produce to delivering an on-time order, you will help lead DUG associates to pick, stage, load, and hand off on-line grocery orders. As a dynamic and engaged leader, you will be responsible for creating a positive and consistent customer experience while growing E-Commerce sales and meeting performance targets.

Requirements

Demonstrated prior customer service or related experience
Knowledge of products, product pricing and store layout
Ability to use basic math skills
Ability to operate company operating systems for online shopping
Excellent customer service skills
Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies and
procedures applicable to the position
Ability to multi-task and work in a fast-paced environment
Ability to work independently as well as within a large team
Self-motivated and driven to increase knowledge of Albertsons Safeway products and share that knowledge with our
customers
Ability to provide regular and predictable attendance. (Employees may be scheduled to work early mornings, evenings, weekends and holidays, and schedules may vary on a weekly basis)
Ability to comply with workplace conduct standards

Responsibilities

Provide customer service as currently defined by the employer within the scope of the position and within company policy.
Operate handheld computer/scanning unit to check in item from the order, ensuring the merchandise matches the order.
Ability to identify and locate items in a proficient manner within the three categories of the store (ambient, chilled, and frozen).
Monitor the processing of all customers’ orders to ensure customers receive all products that have been ordered/charged for.
Monitor/review the picking of orders to ensure time commitments are met.
Bag grocery items and place them into bins.
Push filled cart to the DUG area to be staged on to hand trucks.
Push loaded hand truck to customer vehicle for handoff.
Train, schedule and supervise Personal Shoppers.
Ensure all daily/weekly routines are adhered to, to demonstrate due diligence about legal compliance.
Maintain cleanliness of store and DUG area.
Adhere to uniform and grooming policy as defined within company policy.
Other duties as assigned.