Home Shopping Manager

Albertsons Companies • Fort Worth, TX

5d

About The Position

Are you ready to lead a high‑performing home shopping team in a fast‑paced, digital retail environment?
The Home Shopping Department Manager oversees the people, processes, and tools that ensure an exceptional online grocery experience. This leader selects high‑quality products, manages order accuracy and timing, and leads a team of 15–30 associates responsible for picking, staging, loading, and delivering online orders.

This role requires a dynamic leader who can multi‑task, problem solve quickly, and maintain a strong focus on customer service and operational excellence.

Albertsons Companies is at the forefront of the revolution in retail.
Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being.
We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Requirements

• Customer service and retail experience preferred.
• Experience working with and leading teams.
• Leadership experience required.
• High school diploma, GED, or equivalent.
• Proficiency in computer applications: Outlook, Excel, Word, Manhattan, Vtil, Power BI, and exception management systems.
• Strong customer service and relationship‑building skills.
• Excellent attention to detail and accuracy.
• High level of integrity and professionalism.
• Ability to prioritize, make sound business decisions, and manage multiple tasks simultaneously.
• Strong written and verbal communication skills.
• Effective training, coaching, and team‑development capabilities.

Responsibilities

• Manage day‑to‑day Home Shopping operations and picker performance.
• Ensure high‑quality produce and in‑code product are selected for customer orders.
• Verify orders are picked accurately, staged properly, and completed on time.
• Audit order accuracy and fulfillment quality.
• Responsible for achieving 90+ picks per hour and driving team performance to meet productivity targets.
• Partner with Store Director, department heads, receiver, vendors, and Operations Managers to ensure full product availability.
• Oversee re‑shop process to reduce out‑of‑stocks and unnecessary substitutions.
• Manage future product demand and ensure inventory readiness.
• Maintain performance standards: 97% in‑stock fulfillment < 3% out‑of‑stocks 0% missing items
• Observe shoppers and partner with delivery drivers to ensure best practices are consistently followed.
• Attend weekly Store Director and department manager meetings.
• Partner with Store Director and Operations Manager to interview, hire, train, coach, mentor, and lead department associates.
• Schedule staff to meet performance, efficiency, and service level expectations.
• Provide ongoing coaching, performance management, and development opportunities.
• Respond promptly to customer calls, service issues, concerns, or complaints.
• Proactively reach out to customers when needed to resolve issues or provide updates.
• Process customer refunds in a timely and accurate manner.
• Manage and maintain eCommerce equipment, technology, totes, staging racks, and undelivered product.
• Ensure proper handling and storage of all eCommerce assets.
• Utilize all current computer applications to manage orders, monitor performance, and communicate business directives.
• Use systems such as Manhattan, Vtil, Power BI, and company email platforms as part of daily operations.
• Perform services for drive‑up customers and delivery agents aligned with the eCommerce program.

Benefits

• medical
• dental
• vision
• disability and life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay and retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED