Assistant Home Shopping Manager

Albertsons Companies•Shreveport, LA

About The Position

Are you ready to lead a home shopping team within a dynamic organization at the forefront of grocery service? Do you thrive in a fast‑paced, digital environment where you can make a real impact? Are you a natural leader who enjoys supporting and developing a team? As a Home Shopping Department Manager, you will oversee product selection, team operations, and customer experience for online grocery orders. You will lead a team of 15 to 30 associates responsible for picking, staging, loading, and delivering orders, ensuring accuracy, timeliness, and exceptional customer service. This role requires strong multitasking skills, quick problem‑solving, and a consistent focus on delivering an outstanding customer experience. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Responsibilities

Manage day‑to‑day E‑Commerce operations and picker performance.
Ensure high‑quality product selection, including fresh produce and in‑code items.
Verify accurate picking, staging, and on‑time order readiness.
Audit order completion and accuracy.
Achieve and maintain a minimum standard of 90 picks per hour.
Lead and support a team of 15–30 associates.
Partner with store leadership, department heads, receivers, vendors, and Operations Managers to ensure product availability.
Oversee the re‑shop process to minimize out‑of‑stocks and substitutions.
Manage future item demand and maintain strong in‑stock levels.
Participate in weekly Store Director and department manager meetings.
Achieve performance expectations, including: • 97% in‑stock shopping fulfillment • Less than 3% out‑of‑stocks • 0% missing items
Partner with drivers and observe shoppers to ensure best‑practice execution.
Interview, hire, train, coach, mentor, and manage direct reports in partnership with store leadership.
Build and manage schedules to support efficiency and performance goals.
Proactively manage customer communication, including incoming calls and proactive outreach.
Process customer refunds promptly.
Provide service to drive‑up customers and delivery agents.
Manage E‑Commerce equipment, assets, and undelivered product.
Use company computer applications to manage orders, communicate workflows, and produce reporting.