Assistant Home Shopping Manager

Albertsons Companies • Baton Rouge, LA

13d

About The Position

Are you ready to lead a Home Shopping team in a fast‑paced environment at the
forefront of the grocery service industry? Are you energized by digital and
online retail, and motivated by the opportunity to make a meaningful impact?
This role is ideal for a natural leader who thrives in a dynamic setting and is
passionate about guiding a dedicated team toward exceptional service.

As a Home Shopping Department Manager, you will oversee all aspects of online
order fulfillment—from selecting high‑quality products to ensuring accurate,
on‑time delivery. You will lead a team of 15–30 associates responsible for
picking, staging, loading, and delivering customer orders. This role requires
strong multitasking, problem‑solving, and leadership skills, all while
maintaining a customer‑first mindset and driving E‑Commerce performance.

Albertsons Companies is at the forefront of the revolution in retail.  Committed
to innovation and fostering a culture of belonging, our team is united with a
unique purpose: to bring people together around the joys of food and to inspire
well-being.  We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a
leading food and drug retailer in the U.S.  We operate over 2,200 stores, 1,732
pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing
plants across 34 states and the District of Columbia. Our well-known banners
include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United
Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star
Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community
Markets, King’s, Balducci’s, and Albertson’s Market Street.

Our vision is to be a retail leader admired for national strength with deep
local roots, offering an easy, fun, friendly, and inspiring experience, no
matter how customers choose to shop with us. We celebrate the rich diversity of
the communities we serve, and strive to create a workplace where everyone has
equal access to opportunities and resources, and can fully contribute to their
and our company’s success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and
bring your best self to the table.

Responsibilities

• Manage day‑to‑day E‑Commerce operations and oversee picker performance.
• Ensure all customer orders are accurately selected, staged, and prepared for delivery on time.
• Maintain high standards in product selection, especially produce quality and in‑code items.
• Audit completed orders for accuracy and quality.
• Achieve and maintain productivity goals, including a minimum of 90 picks per hour for the department.
• Partner with Store Directors, department heads, receivers, vendors, and Operations Managers to ensure product availability.
• Manage re‑shop processes to minimize out‑of‑stocks and substitutions.
• Forecast future item demand and ensure readiness for peak shopping periods.
• Meet critical performance targets, including: 97% in‑stock fulfillment Less than 3% out‑of‑stocks Zero missing items
• Collaborate with drivers and observe shoppers regularly to ensure best practices are being followed.
• Partner with leadership to interview, hire, train, coach, mentor, and manage department associates.
• Create and manage weekly schedules to achieve efficiency, labor goals, and performance expectations.
• Participate in required weekly meetings with Store Directors and department managers.
• Proactively manage customer communication, responding to calls and inquiries promptly.
• Reach out to customers as needed to address order issues, provide updates, or support service recovery.
• Process customer refunds in a timely and accurate manner while maintaining a high standard of service.
• Manage all E‑Commerce equipment, assets, and undelivered product.
• Monitor and maintain proper use of tools, carts, handheld devices, and staging areas.
• Support shrink reduction efforts and manage department resources responsibly.
• Use company E‑Commerce systems and applications to manage orders, schedule staff, communicate directives, and track performance.
• Review reporting dashboards and operational data to drive informed decisions and continuous improvement.
• Perform services for drive‑up and partnered delivery agents as needed, ensuring customers receive orders promptly and accurately.

Benefits

• medical
• dental
• vision
• disability and life insurance
• sick pay
• PTO/Vacation pay
• paid holidays
• bereavement pay and retirement benefits (pension and/or 401(k) eligibility)
• Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed