Home Shopping Dept. Manager - Balducci's Rye, NY
About The Position
Home Shopping Department Manager (Drive Up and Go) Responsible for leading the Drive Up & Go online selection process to ensure on time and accurate order execution. Must be able to lead HOME SHOPPING Clerks/Shoppers on the Drive Up & Go equipment, proper shopping of perishable items, customer service and to follow company procedures and guidelines. Pay Transparency: The pay for this position is $21-$26 per hour, but no less than the local minimum wage. Starting rates may vary based on things like location, experience, qualifications and the terms of any applicable collective bargaining agreement. KEY ACCOUNTABILITIES: Lead all aspects of Drive up and Go/ECom operations. Review and manage "Metrics That Matter" on a daily/weekly basis with Home Shopping staff and Store Director. Ensure the HOME SHOPPING department meets standards for cleanliness, organization and all marketing materials are fresh. Facilitate training for all Home Shopping employees, including "on-demand" employees. Ensure all Home Shopping employees are following proper processes and procedures. Ensure customer satisfaction with the HOME SHOPPING experience. Ensure all orders are shopped and staged on time prior to customer arrival time. Ensure all orders meet our 3Q's standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness). Facilitate store employee awareness, have Home Shopping huddles throughout the day. Ensure service centric customer facing employees can answer all Home Shopping FAQ's. Ensure service centric customer facing employees are handing out HOME SHOPPING flyers and "talking" HOME SHOPPING to our customers. Facilitate customer awareness of HOME SHOPPING services. Drive sales visiting neighboring businesses explaining HOME SHOPPING services.
Requirements
- Excellent customer service skills.
- Possess good communication skills, both verbal and written.
- Strong teamwork and interpersonal skills.
- Possess leadership skills and the ability to influence the work of others.
- Must be able to motivate team members to achieve department goals.
- Basic computer skills required
Nice To Haves
- basic skills with Microsoft Office Suite (excel, word, and outlook) are highly desirable
Responsibilities
- Lead all aspects of Drive up and Go/ECom operations.
- Review and manage "Metrics That Matter" on a daily/weekly basis with Home Shopping staff and Store Director.
- Ensure the HOME SHOPPING department meets standards for cleanliness, organization and all marketing materials are fresh.
- Facilitate training for all Home Shopping employees, including "on-demand" employees.
- Ensure all Home Shopping employees are following proper processes and procedures.
- Ensure customer satisfaction with the HOME SHOPPING experience.
- Ensure all orders are shopped and staged on time prior to customer arrival time.
- Ensure all orders meet our 3Q's standards, Quality (WIBI), Quantity (no OOS) and Quickness (on-time order readiness).
- Facilitate store employee awareness, have Home Shopping huddles throughout the day.
- Ensure service centric customer facing employees can answer all Home Shopping FAQ's.
- Ensure service centric customer facing employees are handing out HOME SHOPPING flyers and "talking" HOME SHOPPING to our customers.
- Facilitate customer awareness of HOME SHOPPING services.
- Drive sales visiting neighboring businesses explaining HOME SHOPPING services.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
