Home Services Scheduler / Operations Coordinator

Colorado Home Services•Lakewood, CO

10h•$24 - $32•Onsite

About The Position

The Pulse of the Calendar: Home Service Scheduler Location: Office-Based (Lakewood, CO) Compensation: $24-32/hour (base plus company gross margin bonus) The Opportunity Are you a logistical mastermind who finds deep satisfaction in a perfectly optimized calendar? Do you thrive in high-pressure environments where your quick decision-making directly impacts the success of a multi-trade field team? Are you incentivized by earning more for driving company growth and efficiency? We are Colorado's leading experts in comprehensive home efficiency, from residential electrification and natural cooling to energy audits and insulation. As a local, family-owned, and veteran-operated company, we are looking for a Home Service Scheduler who will serve as our operational hub. Working under the direction of the Operations Manager, you will be the "Air Traffic Controller" ensuring our technicians are in the right place, at the right time, with the right information. Why You'll Love Working With Us Local & Family-Owned: We aren't a faceless corporation. We are a local team that cares about our reputation in the Denver area. Operational Impact: You hold the keys to profitability. By reducing drive time and maximizing technician expertise, you directly impact the bottom line. Career Growth: This is a gateway role. For high performers, there is a clear path to grow into a larger Dispatching leadership position with increased independence and decision-making authority. Your Mission Reporting to the Operations Manager in our Lakewood office, you will manage the daily heartbeat of our field operations. Calendar Optimization: Execute high-level scheduling for a multi-trade business. You aren't just filling slots; you are puzzles-solving to ensure the right technician is matched to the right job type. Service Titan Command: Use Service Titan to manage multiple screens, handle heavy phone traffic, and maintain a real-time view of field execution. Quality Control & Intuition: Review job information to ensure every work order has the necessary details for a smooth execution. You must have the intuition to flag potential issues for leadership before they reach the field. Front Range Navigation: Use your knowledge of Colorado neighborhoods and traffic patterns to route technicians logically, minimizing wasted time on the road. Filling the Calendar: Along with optimizing routes, you may rehash recent quotes or existing customers to fill the schedule and drive margin. Primary Role Performance Metrics Technician Efficiency: Minimize unbilled time and drive time through aggressive routing logic. Data Integrity: Maintain 100% accuracy in job notes and scheduling details within Service Titan. Proactive Problem Solving: Identify and flag scheduling conflicts or resource gaps at least 24–48 hours in advance. Who We Are Looking For We hire on values first, but this role requires a specific "tech-adept" edge. You should be someone who loves the "high-stakes" nature of a busy office and enjoys the challenge of a fast-paced environment. Customer service skills a must, and ability to close warm leads will lead to even higher pay.

Requirements

Software Savvy: Advanced technology adeptness is crucial. You must be comfortable managing multiple screens and typing while handling phone calls.
Colorado Geography: Deep familiarity with Lakewood, the Front Range, and Denver-area neighborhoods is highly preferred to aid in routing.
Independent Judgment: While the platform provides data, you must be able to apply independent judgment to settle conflicts and prioritize high-value jobs.
Full-Time Commitment: This is an hourly, full-time position (Monday through Friday) based in our Lakewood office.
Ability to Commute: Lakewood, CO 80214 (Required)

Nice To Haves

Service Titan Expertise: Previous experience with Service Titan is a very strong plus.
complex calendar management: 2 years (Preferred)

Responsibilities

Calendar Optimization: Execute high-level scheduling for a multi-trade business. You aren't just filling slots; you are puzzles-solving to ensure the right technician is matched to the right job type.
Service Titan Command: Use Service Titan to manage multiple screens, handle heavy phone traffic, and maintain a real-time view of field execution.
Quality Control & Intuition: Review job information to ensure every work order has the necessary details for a smooth execution. You must have the intuition to flag potential issues for leadership before they reach the field.
Front Range Navigation: Use your knowledge of Colorado neighborhoods and traffic patterns to route technicians logically, minimizing wasted time on the road.
Filling the Calendar: Along with optimizing routes, you may rehash recent quotes or existing customers to fill the schedule and drive margin.