Home Services Field Supervisor

Airtron•Charlotte, NC

20h

About The Position

Essential Duties/Responsibilities: Achieves the budgeted gross margin as outlined by senior leadership in all assigned areas. Ensures lead opportunities are maximized and customers are effectively retained and satisfied. Oversees and provides feedback on labor cost versus revenue. Review invoices/paperwork submitted by field employees daily to ensure all necessary information is recorded neatly and accurately. Walk jobs regularly and verifies readiness. Coordinates installation dates with scheduling team and ensures job are ready for installation Provides ongoing supervision, training, coaching and feedback to improve performance and meet objectives of all assigned areas to ensure optimal performance. Provides leadership, training and coaching to ensure optimal performance of the Warranty team Promptly addresses performance issues Provides regular performance updates and recommendations to senior management. Ensure materials and equipment are ordered and distributed for scheduled jobs. Ensures that all administrative guidelines are followed for reporting and paperwork. Promptly addresses performance issues Continually searches for ways to improve results and effectiveness. Responsible for recommending process/operational improvement. Assures all work performed in the field and in the office meets the highest quality standards Ensures that all permits are pulled and inspected as local code requires Fleet management to include approving repairs & maintaining driver & vehicle compliance. Follows all company policies and procedures, including but not limited to safety Other duties as assigned. Duties may vary by location. Welcome to Airtron Careers! Airtron is looking for new team members to join us! We are more than just a heating and air conditioning installer and service provider, we are a family of hard-working, dedicated, and happy technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives, and more. Being an Airtron team member is rewarding and exciting, and every day we get to see our customers smile. We have earned our reputation for excellence. We are proud to work at Airtron, whether it’s in Ohio, Texas, Indiana, Maryland, North Carolina, or Tennessee.

Requirements

3+ years HVAC installation experience
High school diploma or GED
Proven track record of effectively managing multiple projects simultaneously
Beg/Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook)
Must be able to communicate in English effectively, both verbally and in writing
Excellent verbal and written communication skills
Valid driver's license required
Ability to work overtime with little notice; weekend hours may occasionally be required.

Nice To Haves

3-5 years’ experience as a field supervisor in HVAC Industry, residential new construction or related experience.
High school diploma or GED.
Proven track record of effectively managing multiple projects simultaneously.
Intermediate computer skills and able to use Microsoft Office (Word, Excel, PowerPoint and Outlook).
Ability to manage projects and resources.
Must be able to communicate in English effectively, both verbally and in writing.
Excellent verbal and written communication skills.
Valid driver's license required.
EPA certification.
Ability to work overtime with little notice; weekend hours may occasionally be required.
Customer service mindset with both internal and external customers
Ability to work independently and as part of a team
Strong work ethic
Capable of making good judgments/decisions
Strong interpersonal communication and collaboration skills, with all levels of the organization
Able to work in a fast-paced, high-pressure environment
Proactive mindset.
Ability to manage projects and resources.
Willingness to learn and be a part of a team.
Ability to build positive relationships with customers, both internal and external
Willingness and ability to work collaboratively with all levels of the organization.
Proactive mindset
Mechanical aptitude
Safety mindset and acceptance of a safety culture

Responsibilities

Achieves the budgeted gross margin as outlined by senior leadership in all assigned areas.
Ensures lead opportunities are maximized and customers are effectively retained and satisfied.
Oversees and provides feedback on labor cost versus revenue.
Review invoices/paperwork submitted by field employees daily to ensure all necessary information is recorded neatly and accurately.
Walk jobs regularly and verifies readiness.
Coordinates installation dates with scheduling team and ensures job are ready for installation
Provides ongoing supervision, training, coaching and feedback to improve performance and meet objectives of all assigned areas to ensure optimal performance.
Provides leadership, training and coaching to ensure optimal performance of the Warranty team
Promptly addresses performance issues
Provides regular performance updates and recommendations to senior management.
Ensure materials and equipment are ordered and distributed for scheduled jobs.
Ensures that all administrative guidelines are followed for reporting and paperwork.
Promptly addresses performance issues
Continually searches for ways to improve results and effectiveness.
Responsible for recommending process/operational improvement.
Assures all work performed in the field and in the office meets the highest quality standards
Ensures that all permits are pulled and inspected as local code requires
Fleet management to include approving repairs & maintaining driver & vehicle compliance.
Follows all company policies and procedures, including but not limited to safety
Other duties as assigned.
Duties may vary by location.