Home Office Consultant Mgr

California Casualty Management Company

1d • $103,168 - $165,110

About The Position

Bring your expertise to California Casualty, a familyowned property and casualty insurance company proudly serving our communities since 1914. We provide protection and peace of mind to those who serve others—educators, firefighters, law enforcement professionals, and nurses. As the insurance industry continues to evolve, our dedicated teams work proactively to stay ahead of change while delivering exceptional service to our members.
The Home Office Consultant Manager plays a critical leadership role within Claims, overseeing the Claims Consultant function and partnering closely with Service Centers to ensure consistent, high-quality, and compliant handling of complex claims. This role blends deep technical expertise, strong people leadership, and sound strategic judgment to protect our customers while preserving the organization’s financial strength.

Requirements

• Eight or more years of personal lines claims experience
• Five or more years more years of supervisory experience in a personal lines claims environment or related leadership, mentoring, coaching, or training role.
• Experience handling personal lines claims in the State of California
• Demonstrated experience in personal lines claims handling, including litigation, complex coverage analysis and high exposure claims
• Experience partnering with operational teams and influencing outcomes across multiple locations or functions
• Ability to obtain and maintain required state insurance licenses.
• Strong knowledge of insurance policy interpretation, claims best practices, and regulatory considerations
• Proven decision making and risk assessment skills with the ability to balance customer impact and financial integrity
• Effective leadership, coaching, and communication skills capable of influencing at all levels of the organization
• Analytical mindset with a focus on process improvement and operational excellence
• Ability to manage multiple priorities in a fast paced, evolving environment
• High school diploma (bachelor’s degree preferred)

Nice To Haves

• Audit, compliance, or quality assurance experience within a claims environment preferred
• Professional insurance designations such as AIC, FCLA, SCLA, or CPCU are preferred.

Responsibilities

• Lead the daytoday operations of the Claims Consultant unit, ensuring timely, accurate, and compliant handling of complex and high exposure claims.
• Provide expert guidance and decision making on claims that exceed Service Center authority, including coverage interpretation and application of policy language within a complex legal and regulatory environment.
• Serve as a trusted advisor to Service Centers by consulting on claims operations, addressing escalated concerns, and recommending process improvements that enhance quality, efficiency, and customer outcomes.
• Leads and participates in strategic round table reviews of claims in collaboration with Claims leadership to evaluate strategy, exposure, and risk in support of sound outcomes.
• Plan, conduct, and oversee procedural and special audits of Service Centers to evaluate compliance with company policies, procedures, and regulatory standards.
• Present audit and quality assurance findings and insights to leadership, and partner with stakeholders to drive corrective actions and continuous improvement.
• Champion a culture of continuous improvement across claims and quality assurance by identifying inefficiencies, evaluating emerging practices, and implementing innovative solutions that enhance quality, compliance, efficiency, and customer outcomes while protecting the company’s financial integrity.
• Recruit, develop, and retain a high performing team by setting clear expectations, aligning goals, providing regular feedback, and supporting professional development.
• Champion policy development and ensures alignment and compliance across teams
• Foster a culture of trust, accountability, and continuous improvement aligned with California Casualty’s values and commitment to service excellence.
• Perform additional duties as needed, including supporting crossfunctional initiatives, training, mentoring, and temporary higherlevel responsibilities for developmental or business needs.

Benefits

• The company also offers a full range of medical, financial and other benefits, including eligibility for the company’s performance sharing plan and paid time off such as holidays, vacation, sick and personal holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees