Home Mortgage Consumer Product Development Partner

Citizens Bank

About The Position

As the Consumer Product Development Partner, you will be focused on developing and delivering new products and delivering changes to existing products or programs to meet customer needs and expectations in a sound manner. The focus is to build an efficient, end-to-end delivery processes that increase product capability and improves processes to meet budget forecasts in products. Primary responsibilities include Responsible for program portfolio of complex/critical projects through the entire life cycle for the Private Bank. Ensure projects are structured, defined, sanctioned and initiated and then responsible for delivery to time, cost and quality. Includes responsibility for full benefit realization and formal closure with Post Project Implementation Review undertaken. Responsible for management of full project governance on behalf of the LOB. Create and implement operational or functional business plans aligned with the overall business strategy to ensure the business unit has the capacity and capability to meet the agreed objectives. Contribute ideas, innovations and insights based on operational and customer needs to the overall business plan, to ensure the right objectives and focus is set in that plan. Manage Business Case creation and approval process, including ensuring the program benefits are. Will provide input to business strategy and prioritization of product portfolio. Ensure the sponsor's business requirements have been clearly defined and documented. Define the scope of the project, own and manage project goals, risks, issues and resources. Establish and build relationships across the company to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle. Participate in building of product and process management capacity into the organization. Identify how Private Bank strategies impact the Retail Bank product offering and execute on those initiatives when prioritized.

Requirements

5+ years Mortgage Banking to include 1-2 years Product Development and Project Management experience in a Retail Bank environment
Strong working knowledge of Relationship Management (RM), IMPACS (IM), Savings & Time (ST)
Advanced PowerPoint and Excel skills
Analytical Thinking/Problem Solving
Persistent questioning to fully understand complex issues
Ability to identify operational opportunities and eliminate process inefficiencies
Ability to manage projects
Working collaboratively with team members across line of business and staff areas
Ability to influence partners across lines of business
Creativity/Innovation
Ability to design and author communications and management reports
Persistent follow-through in execution of key projects
Bachelor's Degree Required

Nice To Haves

Private Bank experience desired
Experience in Agile environment preferred

Responsibilities

Responsible for program portfolio of complex/critical projects through the entire life cycle for the Private Bank.
Ensure projects are structured, defined, sanctioned and initiated and then responsible for delivery to time, cost and quality.
Responsible for management of full project governance on behalf of the LOB.
Create and implement operational or functional business plans aligned with the overall business strategy
Manage Business Case creation and approval process
Provide input to business strategy and prioritization of product portfolio.
Ensure the sponsor's business requirements have been clearly defined and documented.
Define the scope of the project, own and manage project goals, risks, issues and resources.
Establish and build relationships across the company to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle.
Participate in building of product and process management capacity into the organization.
Identify how Private Bank strategies impact the Retail Bank product offering and execute on those initiatives when prioritized.