Home Modification Specialist

CICOA•Indianapolis, IN

10d

About The Position

The home modification specialist will work as part of a team of professionals and para professionals to support the work of the Home Modification and Provider Relations work within the department. The specialist will work directly with the client, family, Care Manager, providers and Supervisor with the intention of creating an Exceptional Experience for CICOA clients pursuing a home modification. The specialist will manage the home modification process from start to finish with the oversight of the Home Modification/Provider Relations Supervisor.

Requirements

To perform this job successfully, an individual must be able to perform the essential duties listed.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer experience required.
Must have working knowledge of email expectations, Microsoft Office, and internet functions.

Nice To Haves

Two years relevant experience in a medical, care management or Medicaid/Medicare setting preferred.
Associates Degree in Human Services, Psychology, Nursing, or related field preferred.
Healthcare experience preferred
Relatable experience working with older adults highly preferred.
Experience working with state agencies and/or with Medicaid approval process preferred.
Experience may be substituted to meet education requirement.

Responsibilities

Serves as an ambassador for CICOA’s Mission, Vision and Values when representing CICOA internally and externally.
Role models CICOA’s commitment to ICARE (Integrity, Courage, Accountability, Respect, Excellence) values
In all interactions, focuses on the Exceptional Experience
Timely in responding to client/family and other team members needs and requests
Displays positive beliefs and feelings regarding older adults and those with a disability
Displays level of comfort with collaborating and doing home visits with older adults/those with a disability
Demonstrates CICOA’s communication expectations when interacting with others on CICOA’s behalf
Interacts regularly with Flourish staff to assure care coordination
Participates in client coordination/case conferences for assigned participants
Attends workshops, team and Departmental Meetings, General Staff meetings and trainings as directed by Assistant Director
Accepts accountability for the management of assigned special projects at the request of Department Leadership
Conduct and provide intervention via a home visit or meeting to further assess needs under the supervision of the CM or AD.
Provide problem resolution with home modification projects that require further oversight.
Assist CM in care plan development utilizing person centered approach
Communicates effectively with clients in their home or on the phone
Remains composed and effective when faced with unexpected and uncomfortable situations
Conducts and gathers needed assessment data and visits in client’s homes and on the telephone
Assists with the intra-departmental transitions of clients by researching needed providers within our network
Completes accurate, timely, comprehensive documentation
Provide communication and answer questions from consumers, contractors, home mod providers and staff on home modification.
Participate in the expansion of qualified home mod/ spec providers as well as other home care providers as needed
Provide community resource referrals, participant advocacy, support, outreach and follow-up
Demonstrates judgement and critical thinking skills in identifying client’s needs and escalating to the care team as required by departmental protocols
Commits to an exceptional level of time management and organizational skills with the intention of streamlining the process
Assesses the needs and eligibility for funding streams in the community to provide linkage to needed services for clients including assistance with Medicaid (MA), Energy Assistance, Food Stamps, housing legal services and other community resources
Provide assistance with Request for Authorization service needs on the service plan
Utilizes discretionary judgement and interventions under the supervision of the appropriate CM in order to offer strategies and comprehensive suggestions in service plan development
Recommend improvement for streamlining policies, procedures, data collection as well as client and provider relationships
Independently manages data entry into the electronic record as well as documents appropriate information as required
Acquires and maintains competence in use of program hardware and software applications
Regularly utilizes technology as part of care delivery
Utilizes and receives referrals through the KACE System or a similar software for tracking purposes