Home Medical Equipment Store Manager

Intermountain Health • Mount Pleasant, SC

1d • Onsite

About The Position

This role involves managing the day-to-day operations of a small to moderately complex Intermountain Home Medical Equipment (HME) store, handling delivery volumes under 2000 per month and overseeing a staff of less than 15 employees. The manager is responsible for all aspects of the local HME site, requiring proven leadership, a focus on growth and development, strategic thinking, innovation, and community engagement. The ideal candidate will possess vision, critical thinking, authenticity, flexibility, responsibility, and dependability, with the ability to make tough decisions while inspiring the team. They must foster a safe and creative environment, lead by example, and serve the community, referral sources, system, and team. Polished written and verbal communication skills, tact, and the ability to influence others and adapt to healthcare changes are essential. Compassion, understanding, and empathy are vital for ensuring an exceptional customer experience, which the manager will coach the team to uphold. This is a hands-on position, leading professional respiratory therapists and delivery assistants in both office and field settings. The manager must be willing to learn new systems and processes, engage with leadership, be fluent in Microsoft programs, and possess keen analytical skills.

Requirements

• Experience working in a customer service or home healthcare role.
• Experience in a leadership role, over people or processes.
• Demonstrated effective interpersonal communication skills.
• Demonstrated excellent computer skills including word-processing, spreadsheet, email and presentation software.
• Basic Life Support Certification for healthcare providers.
• Willingness to learn new systems and processes.
• Engage with leadership.
• Be fluent in Microsoft programs.
• Keen analytical skills.

Nice To Haves

• License as a Respiratory Care Practitioner in state of practice.
• Bachelor's degree from an accredited institution.
• Three years Home Medical Equipment experience.
• Two years of experience in a leadership role, over people or processes.

Responsibilities

• Manages the day-to-day operation of a small and moderately complex Intermountain HME store with delivery volumes of less than 2000 per month and a staff of less than 15 employees.
• Monitor and manage financial performance of the site to maintain long-term financial viability.
• Participate in budgetary discussions.
• Provides feedback to leadership on a regular basis.
• Market our services to system and area referral sources and support sources.
• Collaborate and communicate with system leadership.
• Educate clients, staff, and providers regarding our products and services.
• Nurture vendor and provider relationships and recruit new business.
• Accept responsibility for and be engaged in strategic planning and implementation and maintenance of our processes and programs.
• Be familiar with local area and market, and communicate recommendations to Homecare’s Operations Director for HME.
• Work to ensure staff is sufficient to meet needs and be actively engaged in recruiting process.
• Hold regular check ins with staff.
• Evaluate performance.
• Participate in equipment selection and standardization.
• Analyze industry trends and products.
• Consider time and cost savings along with quality standards.
• Conduct product trials.
• Establish clear priorities and create timely and effective resolution plans that reflect accountability, flexibility and collaboration.
• Lead a staff of professional respiratory therapists and delivery assistants working in both the office and in the field.
• Be a hands-on, working manager.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
• PEAK program supports caregivers in the pursuit of their education goals and career aspirations by providing up-front tuition coverage paid directly to the academic institution.
• The PEAK program offers 100+ learning options to choose from, including undergraduate studies, high school diplomas, and professional skills and certificates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees