Home Manager | Spark Balance

Heritage Schools•Payson, UT

1d•Onsite

About The Position

The Shift Manager ensures consistency, safety, and high-quality residential programming across assigned shifts. This role provides operational leadership, supports staff performance, and maintains therapeutic alignment throughout the home. As a key culture-setter, the Shift Manager helps uphold The Heritage Community's mission of providing trauma-informed, relationship-centered care for every student.

Requirements

Bachelor's degree in psychology, social work, education, or related field preferred.
Must maintain CPR/First Aid and NCI certification.
Minimum 2 years in a residential treatment or similar therapeutic setting.
At least 1 year in a leadership or supervisory role.
Experience with crisis intervention and trauma-informed care required.
Strong leadership, coaching, and team-building abilities.
Emotionally steady during crises; able to lead de-escalation efforts.
Effective communicator with strong organizational skills.
Able to maintain professional boundaries and model therapeutic consistency.
Dependable, solution-focused, and able to manage multiple priorities.
Must be at least 20 years old.
Must meet all Heritage pre-employment requirements.
Physical ability to perform safety holds, respond to crises, and participate in physical activities (hiking, recreation, etc.).
Valid driver's license.

Responsibilities

Build supportive, professional relationships with students using trauma-informed practices.
Implement treatment plans and behavior strategies as directed by clinical and residential teams.
Supervise students during routines, transitions, activities, and high-risk environments to ensure safety and structure.
Provide crisis intervention, de-escalation, and physical safety holds when trained and appropriate.
Model emotional regulation, conflict resolution, and accountability.
Maintain safe, clean, and structured environments across assigned units.
Complete accurate, timely documentation (shift reports, incidents, logs).
Communicate clearly with staff, departments, and treatment teams.
Participate in required trainings and maintain all certifications.
Support onboarding and mentoring of new staff.
Step into additional responsibilities as needed ("Next Person Up").
Lead regulation coverage, safety operations, and campus supervision during assigned shifts.
Supervise and develop coaches.
Serve as primary decision-maker during the shift; escalate concerns when needed.
Ensure smooth communication and handoffs across shifts.
Ensure accurate application of student behavior strategies across campus.
Collaborate with Clinical, Residential, Academic, and Nursing teams to maintain therapeutic consistency.
Participate in Treatment Team meetings or case reviews when requested.
Track behavior trends and provide feedback to support data-informed interventions.
Coach and mentor staff through regular feedback and observation.
Support onboarding of new team members and ensure consistent adherence to campus protocols.
Collaborate with HR and leadership to address performance issues.
Model professionalism, emotional steadiness, and mission-driven leadership.
Oversee shift operations, including staffing, transport coordination, documentation, and safety.
Audit documentation and address gaps.
Conduct facility checks and report maintenance or safety concerns.
Ensure compliance with licensing, safety standards, and program expectations.
Maintain a physically and emotionally safe campus environment.
Lead or support crisis responses and ensure thorough follow-up.
Encourage positive engagement through structured programming and supportive interactions.
Represent shift leadership in meetings or cross-campus initiatives.
Identify and share trends, risks, and opportunities for improvement.
Promote The Heritage Community's mission, values, and trauma-informed philosophy.
Supervise, coach, and support assigned team members.
Participate in hiring, onboarding, scheduling, and performance management.
Ensure staff follow policies, procedures, and therapeutic guidelines.
Foster a supportive, mission-driven, and accountable team culture.