Home Loan QC & Compliance Specialist (Operations & Policy Analyst 2)

State of Oregon

1d • Hybrid

About The Position

Home Loan QC & Compliance Specialist (Operations and Policy Analyst 2) The Oregon Department of Veterans’ Affairs (ODVA) is a State of Oregon agency with a mission to serve and honor veterans through leadership, advocacy and strong partnerships. The Department is entrusted to assist veterans, their dependents, and surviving family members in obtaining their earned Federal, State, and local benefits. At the Oregon Department of Veterans’ Affairs, we value a diverse and culturally competent workforce. We stand by our commitment to being an equal opportunity, affirmative action organization, and recognize and celebrate our unique backgrounds and diverse experiences. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, and LGBTQ+ community members. The strength of our agency lies in the diversity of our workforce and the perspectives our employees bring to their work at ODVA. The Oregon Department of Veterans’ Affairs has a full-time opportunity available for a Home Loan QC & Compliance Specialist (Operations and Policy Analyst 2) located at ODVA Headquarters in Salem, Oregon. About Us An organization often reflects the salient beliefs and characteristics of its leadership and, more importantly, its employees. In our case, Oregon Department of Veterans’ Affairs is the very community we serve. As a state agency, our employees are some of the most passionate and dedicated people working toward a very noble mission, day in and day out. From our front-line Statewide Veteran Services Division to operational services that support day-to-day business, our teams work together to deliver on a promise made more than 70 years ago. To deliver on an incredibly broad mission in serving a diverse veterans’ community, we focus not on creating new programs, but rather, aligning and partnering around a shared vision and of good stewardship of existing resources. ODVA unites government, private companies, nonprofits, and other veteran service organizations to address issues facing veterans and their families. We are building support around specific issues that affect veterans. And we maintain strong relationships with key stakeholders that allow us to continue to be a leading voice on veteran’s issues. This is ODVA's cadence. Together with our veterans and our partners, we honor the past, build on our strengths, and chart a course worthy of the next 70 years. About the Division The Oregon Department of Veterans' Affairs (ODVA) and its partners help veterans and their families’ become homeowners. Oregon is one of the few states in the nation with its own Home Loan Program, a separate and distinct program from that offered by the federal VA. For more information: ODVA Home Loan Program. For more than 80 years, the Oregon Department of Veterans’ Affairs has made the dream of home ownership possible for thousands of veterans through our ODVA Home Loan Program. What you will do! As our Home Loan QC & Compliance Specialist, you will evaluate program operations for compliance with applicable laws, rules, and internal policies, conduct quality control reviews and operational analyses, identify compliance risks, systemic issues, and process gaps. You will develop written findings and recommend corrective actions and procedural improvements by functioning in an analytical and advisory capacity as a member of a collaborative team of home loan specialists. As our Home Loan QC & Compliance Specialist, you will promote a positive and equitable work environment that enables all employees to contribute to their fullest potential free from intimidation, harassment and/or discrimination and are treated with dignity and respect. You will create a culture where people from all backgrounds feel encouraged to express their ideas and perspectives. What’s in it for you! The opportunity to work with and learn from a great team that has a passion for serving veterans in a productive and creative environment where no two days are ever the same! We offer a competitive benefits package that offers comprehensive medical, dental, and vision plans for the employee and their qualified family members, as well as paid sick leave, vacation leave, personal leave, and 11 paid holidays a year. In addition, we offer membership in the Public Employees Retirement System (PERS), and you have the opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). If you are passionate about serving Oregon's veterans, apply today! This is a full-time, permanent position represented by a union.

Requirements

• A Bachelor's Degree in Business or Public Administration, Behavioral or Social Sciences, Finance, Political Science or any degree demonstrating the capacity for the knowledge and skills; and two years professional-level evaluative, analytical and planning work.
• OR Any combination of experience and education equivalent to five (5) years of experience that typically supports the knowledge and skills for this position.
• Knowledge of: Federal and State of Oregon mortgage lending and servicing regulations Administrative rules and compliance frameworks Quality control and audit methodologies Mortgage servicing, escrow administration, and payment processing Business and organizational analysis principles Information systems supporting mortgage operations
• Skills and abilities to: Analyze complex regulatory and operational information Evaluate program processes and identify compliance risks Interpret laws, rules, and policies and translate them into operational guidance Conduct detailed file and data reviews with accuracy and consistency
• This position requires successful completion of a fingerprint based criminal history background check through the Oregon (LEDS) and National (NCIC) law enforcement data systems.
• All employees are expected to contribute to a work environment that collectively values and benefits from respecting its diversity and promoting a culture of inclusiveness.

Nice To Haves

• Proficient in fostering a culture that values respect, inclusivity, and appreciation for diverse perspectives, backgrounds, and values.
• Working with an equity-centered approach that ensures processes, communications, and system changes are inclusive, accessible, and reflective of Oregon values.
• A focus on data-driven decision making and effective communication that includes communicating qualitative and quantitative information, orally and written, that is accessible to and understood by various audiences.
• Collaboration & relationship-building skills that demonstrate you can work effectively with cross-functional teams, executive leadership, and diverse interested parties.
• Adept at prioritizing and facilitating the resolution of competing and urgent needs in alignment with client interests within a collaborative team, providing recommendations to primary decision-makers.

Responsibilities

• evaluate program operations for compliance with applicable laws, rules, and internal policies
• conduct quality control reviews and operational analyses
• identify compliance risks, systemic issues, and process gaps
• develop written findings and recommend corrective actions and procedural improvements by functioning in an analytical and advisory capacity as a member of a collaborative team of home loan specialists
• promote a positive and equitable work environment that enables all employees to contribute to their fullest potential free from intimidation, harassment and/or discrimination and are treated with dignity and respect
• create a culture where people from all backgrounds feel encouraged to express their ideas and perspectives

Benefits

• comprehensive medical, dental, and vision plans for the employee and their qualified family members
• paid sick leave
• vacation leave
• personal leave
• 11 paid holidays a year
• membership in the Public Employees Retirement System (PERS)
• opportunity to potentially receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees