Home Lending Operation Senior Specialist III

JPMorgan Chase & Co. • Jacksonville, FL

1d

About The Position

As a Operations Senior Specialist in the Home Lending Correspondent Division, you are a key contributor, supporting post-funding activities by researching and resolving issues related to funded or newly delivered loans.

Requirements

• Prior experience in mortgage operations, loan processing, or post-funding activities
• Familiarity with MSP and Encompass Loan Origination System
• Advanced proficiency in Microsoft Excel and other MS Office products
• Strong attention to detail and advanced problem-solving skills
• Excellent written and verbal communication skills
• Comprehensive knowledge of the mortgage process, loan documentation, and investor guidelines
• Understanding of mortgage closing documents and regulatory requirements
• Strong analytical thinking and problem-solving abilities
• Experience with loan pricing and escrow review
• Superior organizational skills and attention to detail. Strong time management and multi-tasking skills
• Ability to balance and prioritize competing deliverables in a fast-paced environment. Work collaboratively, build relationships, and maintain professionalism

Nice To Haves

• Servicing and underwriting knowledge
• Prior customer service experience

Responsibilities

• Work independently and collaboratively to maintain high standards of quality and production
• Conduct in-depth research and resolve post-funding purchase advice discrepancies, including root cause identification and data corrections
• Prepare refund and billing requests for post-funding discrepancies
• Maintain production levels and file accuracy for all loans reviewed
• Proactively manage assigned pipelines, conduct follow-ups, and resolve questions from correspondents and internal partners
• Adapt to changes in the lending environment and assist in other areas as needed
• Promote a positive, inclusive, and professional work environment
• Perform other responsibilities as assigned by manager

Benefits

• We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed