Home Improvement Financing Customer Service Specialist

Regions Bank

About The Position

At Regions, the Home Improvement Financing Customer Service Specialist is responsible for providing outstanding telephone support to customers regarding their account activity. This role will also process customer loan payments, correspondence, and other paperwork to effectively service the bank’s loans. Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.

Requirements

High School Diploma or GED
Ability to multi-task and work in a fast-paced environment
Excellent customer service skills
Excellent verbal and written communication skills
Good computer skills, including Microsoft Office Suite
Strong attention to detail

Nice To Haves

One year of customer service experience

Responsibilities

Provides telephone support for the customers, including counseling regarding loan accounts
Documents conversations with customers and actions taken
Takes escalated calls regarding customer questions that require additional research
Processes customer maintenance requests
Aids in researching payment discrepancies
Assists in customer disputing balances
Prepares customer account letters
Processes adjustments to customer accounts as requested by collections or management
Maintains loans, queues, and necessary reports