Home Health Referral Care Coordinator

Paradigm

4d • Remote

About The Position

We are seeking a full-time, remote Home Health Referral Care Coordinator. This position is responsible for performing a variety of duties including answering phone calls, document management, intake referrals, completion of letters of authorization, price negotiations, and staffing home health and IV therapy referrals as well as serve as point of contact between Providers and Injured Workers.
Hours: Monday - Friday, 12p to 8:30p ET.

Requirements

• Some College and/or Medical Background
• Knowledge of medical terminology; good interpersonal relations and communicative skills; moderate PC skills with emphasis on accuracy; excellent organizational and prioritization skills with ability to multi-task.
• Computer Proficient: MS Office, Word, Excel, and PowerPoint.
• Able to cooperate and work cohesively with all co-workers, management, and external customers.
• Able to plan and complete job duties with minimal supervisory direction, utilize sound judgment, tact, diplomacy, and compassion in verbal and written communication.
• Able to demonstrate appropriate follow up with supervisor, co-workers or residents regarding reported complaints, problems, and concerns.
• Knowledgeable of injured workers rights and ensure an atmosphere which allows for the privacy, dignity, and well-being of each injured worker. Ensure confidentiality of all data, including injured worker s demographics, employee, and operations data.

Nice To Haves

• Bilingual preferred, not required.
• Work Comp Insurance, Referrals, and Authorizations experience preferred.

Responsibilities

• Provide staffing for home health and IV therapy referrals, assist Intake Department with taking new home health referrals as needed.
• Promote positive public relations with referral sources and identify Network providers to staff and accept home health referrals.
• Ensure accuracy of demographic data, contacting appropriate referral source to obtain orders, medical records, and any needed documentation to staff cases.
• Address inquiries and questions in a timely, professional manner. Provide excellent follow up as appropriate with supervisors, coworkers and/or residents.
• Identify local vendors to provide needed services, negotiate rates when necessary and provide single case agreement with vendors to ensure appropriate pricing and margins.
• Answer phone calls, accurate document management, intake referrals, letters of authorization, and pricing negotiations. Demonstrate appropriate knowledge of Injured Workers' rights, ensure privacy, dignity, and well-being of Injured Workers.
• Positively support the mission, values, and vision of Paradigm through effective communication with internal and external customers, serve as positive role models, demonstrate excellent customer service, and comply with all applicable regulatory requirements and Quality Assurance initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree