Home Health Portal Management Coordinator
About The Position
Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with C ompassion, A ccountability, R espect, E xcellence and S ervice (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!
Requirements
- High School Diploma or GED
- Ability to remain positive and resilient while working under pressure and against deadlines.
- Excellent verbal and written communication, organizational and problem-solving skills.
- Proficiency in MS Office Suite.
Nice To Haves
- Bachelor’s degree preferred
- Previous healthcare experience preferred with the ability to read and understand medical documents and terminology.
Responsibilities
- Engage in outbound case manager communication through the electronic portal and help to capture referral opportunities, as well as facilitate the completion of referrals that are officially placed with Mission.
- Perform administrative tasks such as physician verification, insurance verification, assignment of referral, coordination/alerting the field marketer for in-person follow-up, and record keeping on specific account intricacies and profile details.
- Responsible for providing the highest level of customer service to both internal and external customers in a fast-paced team-oriented environment.
- Work seamlessly with all team members (both internal and external) to ensure that referral opportunities are captured, conversion-to-admission rates are improving, and timeliness of responses are meeting or exceeding company goals.
- Build relationships with referral sources and Mission Account Managers.
Benefits
- 401(k) retirement savings plan
- Mileage reimbursement
- Employee Assistance Program (EAP)
- Paid vacation, sick leave, and holidays
- Medical, dental, and vision insurance
- Flexible Spending & Health Savings Accounts
- Disability, life, and AD&D insurance
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
